02-26-2020 03:19 AM
Hi people.
We have a problem with one server when installing Backup Exec agent for Windows and Backup exec too.
This file server had installed Bex 20.3. We change the bex server to another and uninstall bex.
When We try to install BEX Agent for Windows we recieve an installation error "ERROR: Installation failed with error 1603."
The same error occurred when we try to install Backup Exec, in anyone version, always with the same driver (Virtfile).
When we try to modify the driver throught registry, we can't do any change. We can't delete the driver.
I attach the log part with the information.
Any idea?
Thanks.
02-20-2020,08:05:03 : DIFXAPP: INFO: ENTER: DriverPackageInstallW
02-20-2020,08:05:03 : DIFXAPP: INFO: Copied 'VirtFile.inf' to driver store...
02-20-2020,08:05:03 : DIFXAPP: INFO: Commiting queue...
02-20-2020,08:05:03 : DIFXAPP: INFO: Copied file: 'C:\Program Files\Veritas\Backup Exec\RAWS\VirtFile\VirtFile.sys' -> 'C:\windows\system32\DRVSTORE\VirtFile_AAECFADAB07F5BB759AC9BC3F1C7BB427AEE9377\VirtFile.sys'.
02-20-2020,08:05:03 : DIFXAPP: ERROR: Could not add driver store reference to the service.
02-20-2020,08:05:03 : DIFXAPP: ERROR: The driver installation failed. Attempting to undo system changes ... (Error code 0x643: Error irrecuperable durante la instalación.)
02-20-2020,08:05:03 : DIFXAPP: INFO: Unable to revert to a previous driver store for service 'VirtFile'.
02-20-2020,08:05:03 : DIFXAPP: INFO: Will attempt to uninstall the driver.
02-20-2020,08:05:03 : DIFXAPP: ERROR: Error unable to delete service 'VirtFile' because of error 0x430
02-20-2020,08:05:03 : DIFXAPP: INFO: Successfully removed '{24B4B1C2-B6AD-4690-8455-DB29A706DCE1}' from reference list of driver store entry ''
02-20-2020,08:05:03 : DIFXAPP: INFO: Driver Store entry '' removed.
02-20-2020,08:05:03 : DIFXAPP: INFO: RETURN: DriverPackageInstallW (0x643)
02-20-2020,08:05:03 : DIFXAPP: ERROR: encountered while installing driver package 'C:\Program Files\Veritas\Backup Exec\RAWS\VirtFile\VirtFile.inf'
02-20-2020,08:05:03 : DIFXAPP: ERROR: InstallDriverPackages failed with error 0x643
02-20-2020,08:05:03 : DIFXAPP: RETURN: InstallDriverPackages() 1603 (0x643)
02-20-2020,08:05:03 : CustomAction MsiInstallDrivers returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)
02-20-2020,08:05:03 : La acción terminó a las 8:05:03: InstallExecute. Valor devuelto: 3.
02-20-2020,08:05:03 : Acción 8:05:03: Rollback. Acción de restauración:
02-20-2020,08:05:03 : MsiInstallDrivers
02-20-2020,08:05:03 : MsiRollbackInstall
02-20-2020,08:05:03 : DIFXAPP: ENTER: RollbackInstall()
02-20-2020,08:05:17 : The Installation Failed!
02-20-2020,08:05:17 : The return code is: 1603
02-20-2020,08:05:17 : ERROR: Installation failed with error 1603. GetLastError = :5
02-26-2020 06:07 PM
Please open a support case.
Thanks and Regards
02-27-2020 01:06 AM
02-28-2020 01:46 AM
Thanks Craig.
I already downloaded and tested the tool last week and in my case it was not useful.