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Veritas.com
Support

Unable to install Remote Agent

Jeromek
Level 3

‎08-06-2010 06:56 AM

Hello. I posted few days ago a problem with a Backup Exec 10 installed on a SBS 2003 with a iomega Rev. We failed to fix it... So, I uninstalled the Backup Exec 10 and installed a Backup Exec 2010 R2 (evaluation) and the problem with the Rev disappeared. That's a really good point ! I tried to install a remote agent on a TS server and it failed cause there was the remote agent from the Backup Exec 10. I uninstalled the remote agent from the TS server and reboot it. I tried once again to install the remote agent and it still failed with the error message : "ERROR: Installation failed with error 1603. GetLastError = :0" Can you help me with this problem ?
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9 REPLIES 9

CarolineKiel
Level 6
Partner    VIP    Accredited Certified

‎08-06-2010 07:02 AM

Hi Jerome,
look at this technote, as it describes, what to do.

http://seer.entsupport.symantec.com/docs/277347.htm

Regards,
Oliver
Save the Earth, it's the only planet with chocolate.
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RahulG
Level 6
Employee

‎08-06-2010 07:09 AM

refer the following document as well http://support.veritas.com/docs/350118
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Jeromek
Level 3

‎08-06-2010 07:46 AM

I tried the both solutions but the problem is still there.

For the msiexec.exe : I can end the process but it comes back every time I rerun the install.

For the edition of the registry, I don't have any of these keys except the last one. But the key is correct.
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Jeromek
Level 3

‎08-10-2010 03:34 AM

I uninstalled netframework with the tools from the link and tried back and I got the same error.

For the second link, I don't have any C:\Windows\Installer folder or a bkupinst.xsl file.

I've tried another solution : I launched the setup from the RAWS32 directory and it failed too. I also tried with the Setupaa.cmd and nothing happened.

I really don't understand where that come from. Any ideas ? I'm running out of ideas...

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RahulG
Level 6
Employee

‎08-10-2010 03:38 AM

Check in add remove propgram if you have an older version of agent installed or the new version of agent is already installed...
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Jeromek
Level 3

‎08-10-2010 03:47 AM

I've already checked, there's nothing.

I also checked the services and there is no backup exec services at all.
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RahulG
Level 6
Employee

‎08-10-2010 04:03 AM

You post the last few lines of your installation log ?

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hansdeleenheer
Level 4

‎08-10-2010 04:42 AM

What is the OS of the remote server? I have seen this issue before with x64 servers because the push sometimes tries to install te x86.

* log on to remote server
* uninstall all BE parts
* COPY de RAWSX64 folder locally
* run CMD as administrator
* go to RAWSX64 installation folder
* run setupaax64.cmd

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