> Have you performed the repair installation of Backup
> exec?
As I mentioned in a previous message, yes, I have already tried the repair install.
>
> Also check the " bkupinst.log" located at c:\winnt to
> get the exact error messgae.
>
It shows about the same thing as the SGMon output:
08-19-2005,13:50:31 : Executing CheckPatchDependencies_MSI.
08-19-2005,13:50:31 : Executing CheckPatchDependencies.
08-19-2005,13:50:31 : Executing GetProductGuid.
08-19-2005,13:50:31 : Executing GetInstalledPatches.
08-19-2005,13:50:31 : Executing GetDependentPatches.
08-19-2005,13:50:31 : Executing CheckForDependencies.
08-19-2005,13:50:31 : Executing DisplayPatchDependencies.
08-19-2005,13:50:31 : Executing GetDisplayName.
08-19-2005,13:50:33 : The following patches need to be installed before this patch can successfully continue.
Be4691Rsp1.exe
It has been over a week since this problem has come up, and various other people are having the same apparent problem. Is there a second tier support this can be escalated to?