Unable to open Remote Administration Console

[ECA_Helpdesk]

Hello,

Since updating to the latest Windows 10 1903 we've been unable to open the Remote Administration Console. I've uninstalled and re-installed but it refuses to open.

Error in the event log is:

Application: BackupExec.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.Reflection.AmbiguousMatchException
at System.RuntimeType.GetMethodImpl(System.String, System.Reflection.BindingFlags, System.Reflection.Binder, System.Reflection.CallingConventions, System.Type[], System.Reflection.ParameterModifier[])
at System.Type.GetMethod(System.String, System.Reflection.BindingFlags)
at BackupExec.ThemeManager..cctor()

Exception Info: System.TypeInitializationException
at BackupExec.ThemeManager.ChangeTheme(System.String, System.String)
at BackupExec.App..ctor()
at BackupExec.App.Main()

Anyone else noticed this issue? Any ideas how to fix?

Thanks.

[criley]

@ECA_Helpdesk 

It looks like the 1903 build of Windows 10 is not supported yet, as per https://download.veritas.com/resources/content/live/OSVC/100041000/100041607/en_US/be_20_scl.html?__...

[ECA_Helpdesk]

Thank you for the response. Can't help but feel it should be supported already, is not like it has only just come out. I guess I'll be waiting for Veritas to provide an update then...

[criley]

@ECA_Helpdesk 

I am checking to see when we plan to add support for this version of Windows 10 so I'll get back to you on this when I know more.

I'm wondering if the issue you are seeing is related to this? https://www.veritas.com/support/en_US/article.100045500.html

[criley]

@ECA_Helpdesk 

I've had it confirmed that support for Win 10 1903 will be included in the next release (20.5) of Backup Exec.

Hope that helps.