Unable to push RAWS Updates after backup exec 12.5 sp2 and all recent hotfixes.

[ngoogin]

Ever since we updated the backup exec media server with all the latest hotfixes after service pack 2 we have been unable to install the raws client update remotely or with the bulk update utility. We are also experiencing the same issue when we try to deploy a new client to a new server from the error standpoint but the client appears to install properly. Does anybody have any ideas what the issue may be. We have tried rebooting al the clients and the media server itself several times but we keep getting the same errors.

"Unsuccessful Backup Exec Remote Agents install"

[CraigV · Accepted solution]

Hey man,

Take a look at this Symantec website...looks like it's your issue they've addressed...

http://seer.entsupport.symantec.com/docs/329721.htm

Let me know if this works!

[Symanticus]

Hi Craig,

Do we have to uninstall the old RAWS if we are using BE2010 ?

[CraigV]

Hi Albert,

No idea. What I wouldn't do is use BEWS 2010 in any production environment. If you could test that separate from your normal backup environment, I'd suggest that.
It's in Beta still remember...no use in using it live for now.
However, BEWS works 1 version back, so I don't see why not.

Laters!