Unble to inventory in symantec

[amolpande1]

Dear All support Team,

     We have old Symantec backup 2012. So I am facing an issue recently when I insert old tape this error comes for restore. 

(Server: "I-S-BKUP") (Job: "Import Library 01163") Import Library 01163 -- The job failed with the following error: Physical Volume Library Drive or Robot paused, offline, or disabled.

After getting this error, I check in the application in Windows Server, then I do not see the tape, so do you know any of them, then reply to me, thank you very much 

[kf2013]

Backup job ok?

[amolpande1]

Hi dear,

Yes backup restore is possible. But I get this error every time I insert the tape from which I want data. Every time it goes offline or no media comes up. After restarting the services, sometimes it comes quickly, sometimes not, so does anyone have any solution for this.

Thanks

Amol