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Updateing Backup Exec 2014 to SP1 fails

SebastianW
Level 4
Partner Accredited

Hi there,

 

 

i got an Small Business Server 2011 with Backup Exec 2014 without any Hotfixes installed. I need to update the Server to SP1.

 

But when I try I always receive an error 1603 in the Eventviewer of Windows.

 

Logs attached - by the way: the sa account is activated!

 

+ 11-14-2014,08:51:32 : V-225-1000: Patch has failed to fix BEDB data(schema). Rolling back patch process. ***To search for information about this error, click here
11-14-2014,08:51:48 : Aktion 08:51:48: Rollback. Aktion wird rückgängig gemacht:
11-14-2014,08:51:48 : Updating the Backup Exec database. This may take several minutes.
11-14-2014,08:51:48 : RB_PatchRunBEMig
11-14-2014,08:51:48 : Rolling back patch process. Restoring BEDB database backed up by this patch.
11-14-2014,08:51:48 : Restoring BEDB database from a backup executed by this patch.
11-14-2014,08:51:48 : SQL_RestoreDatabase C:\Program Files\Symantec\Backup Exec\Data\\BEDB-2014-11-14-08-51-24.bak
11-14-2014,08:51:48 : SQL_GetServiceName. GetComputerName
11-14-2014,08:51:48 : NM-SBS
11-14-2014,08:51:48 : DRIVER={SQL Native Client};SERVER=NM-SBS\BKUPEXEC;Trusted_Connection=Yes
11-14-2014,08:51:48 : RESTORE DATABASE [BEDB] FROM DISK='C:\Program Files\Symantec\Backup Exec\Data\\BEDB-2014-11-14-08-51-24.bak' WITH REPLACE
11-14-2014,08:52:01 : Database BEDB restored from C:\Program Files\Symantec\Backup Exec\Data\\BEDB-2014-11-14-08-51-24.bak.
11-14-2014,08:52:01 : BEDB database has been successfully restored from C:\Program Files\Symantec\Backup Exec\Data\\BEDB-2014-11-14-08-51-24.bak.
11-14-2014,08:52:01 : BEDB database backup file C:\Program Files\Symantec\Backup Exec\Data\\BEDB-2014-11-14-08-51-24.bak has been removed successfully.
11-14-2014,08:52:01 : Umgebungs-Strings werden aktualisiert
11-14-2014,08:52:01 : Werte werden in die Systemregistrierung geschrieben
11-14-2014,08:54:00 : UpdateContentRouterCfg.A2DCDDDA_8CE1_4712_A777_69865E3D4F8B
11-14-2014,08:54:00 : Dateien werden dupliziert
11-14-2014,08:54:02 : Dateien werden gepatcht
11-14-2014,08:56:30 : Neue Dateien werden kopiert
11-14-2014,08:57:30 : UnloadResDll
11-14-2014,08:57:30 : Ordner werden erstellt
11-14-2014,08:57:30 : Dateien werden entfernt
11-14-2014,08:57:31 : ODBC-Komponenten werden entfernt
11-14-2014,08:57:31 : Dienste werden angehalten
11-14-2014,08:57:31 : RB_StopBEServices
11-14-2014,08:57:31 : CInstManagerOps::StopBEServices
11-14-2014,08:57:31 : Rolling back stop of BE services
11-14-2014,08:57:31 : Upgrade state set to 8
11-14-2014,08:57:31 : BEAO options are not being installed. Continue with BEWS services start.
11-14-2014,08:57:33 : Successfully started service - bedbg. Elapsed time: 1295 ms.
11-14-2014,08:57:33 : Successfully started service - MSSQL$BKUPEXEC. Elapsed time: 0 ms.
11-14-2014,08:57:36 : Successfully started service - BackupExecAgentAccelerator. Elapsed time: 3385 ms.
11-14-2014,08:57:43 : Successfully started service - BackupExecDeviceMediaService. Elapsed time: 7317 ms.
11-14-2014,08:57:55 : Successfully started service - BackupExecRPCService. Elapsed time: 11107 ms.
11-14-2014,08:57:56 : Successfully started service - BackupExecAgentBrowser. Elapsed time: 1076 ms.
11-14-2014,08:58:07 : Successfully started service - BackupExecManagementService. Elapsed time: 11092 ms.
11-14-2014,08:58:08 : Successfully started service - BackupExecJobEngine. Elapsed time: 1092 ms.
11-14-2014,08:58:08 : Successfully started service - elementmgr. Elapsed time: 0 ms.
11-14-2014,08:58:08 : Registrierung der Komponente(n) wird aktualisiert
11-14-2014,08:59:23 : Aktion 08:59:23: SetupCompleteError.
11-14-2014,08:59:23 : Aktion 08:59:23: SetupCompleteError. Dialog created
11-14-2014,09:04:07 : SQL_SetAuditTableHFInfo: NM-SBS BKUPEXEC
11-14-2014,09:04:07 : SQL_GetServiceName. GetComputerName
11-14-2014,09:04:07 : NM-SBS
11-14-2014,09:04:07 : DRIVER={SQL Native Client};SERVER=NM-SBS\BKUPEXEC;Trusted_Connection=Yes;DATABASE=BEDB
11-14-2014,09:04:07 : SQL_ExecuteSQL rc=0 stzSQLCmd=INSERT INTO BELog (ObjectID, ParentID, OperationID, TimeStamp, Username, Message) VALUES ('{8E6C53AB-2C26-47D9-A962-CD5C0B122BBC}', 11, 8, GETUTCDATE(), 'NIKOLAIDIS\administrator', 'Error: Installation of SP 1 has failed.')
+ 11-14-2014,09:04:07 : V-225-136: The patch failed to install. Return code: 1603 ***To search for information about this error, click here
11-14-2014,09:04:07 : Checking to see if any remote agents that publish to this media server need to be updated.
11-14-2014,09:04:07 : Executing beupdateops
11-14-2014,09:04:08 : Exiting PatchSetup.exe
 

Thank you for your help!

 

Cheers,

 

Sebastian

8 REPLIES 8

ZeRoC00L
Level 6
Partner Accredited

Did you ever rename the server ?

http://www.symantec.com/docs/TECH212637

VJware
Level 6
Employee Accredited Certified

If the above doesn't help, pls post the complete install log.

SebastianW
Level 4
Partner Accredited

Hi,

 

sorry for the late response.

 

Never renamed the server.

 

Attached the complet install log.

 

Issue is still present. Needing help! :(

 

Regards,

 

Sebastian

VJware
Level 6
Employee Accredited Certified

Stop the BE services and grab a copy of BEDB.bak before running the next step. Open a cmd with elevated rights and browse to the BE install directory. Run the command:-

bemig

If this is successful, retry the installation of SP1. If not, pls post the error which you receive while running bemig.
 

SebastianW
Level 4
Partner Accredited

Everything done like you said.

 

bemig worked fine - successfully finished.

 

Still not working. Update still fails.

 

What can i do?

VJware
Level 6
Employee Accredited Certified

Does the updated install log still error out with the same error (i.e. failure when running bemig) ?

Or does it contain new information ? If not, would recommend to log a support case.

Lastly, did you try running LiveUpdate after launching the BE console using elevated rights ?

SebastianW
Level 4
Partner Accredited

Yes same error.

 

So i have to log a support case? :(

 

Running LU via BE Console with administrative rights ends in a LU1815 error.

VJware
Level 6
Employee Accredited Certified

There isn't much helpful in the install log. Logging a support case will be quicker as an engineer can review your setup and figure out what's going wrong.