cancel
Showing results for 
Search instead for 
Did you mean: 

Upgrade 2012 - 2014

soulseeker
Level 4

Hi,

I got a licensing question. Out company buys backup exec renewals yearly, currently we run be2012. I'd like to do an inplace upgrade and wanted to download the iso file from fileconnect. It asks me to enter our products serial, but afterwards I only get presented BE2012 for a download.

My question - I always thought that buying renewals gives me the right to upgrade to a new version. Am I wrong here? We got renewal basic.

Thanks and regards,

Marcel

1 ACCEPTED SOLUTION

Accepted Solutions

Sym-cr
Level 5

Call and check with the licensing team. Most probably based on your contract they will upgrade your product serial number, so that you can download BE 2014.

How to contact Symantec Licensing department

http://www.symantec.com/docs/HOWTO42310

You can also take help of this link to call the Customer Care: http://www.symantec.com/en/in/support/contact_techsupp_static.jsp

Thanks!!

View solution in original post

3 REPLIES 3

Sym-cr
Level 5

Call and check with the licensing team. Most probably based on your contract they will upgrade your product serial number, so that you can download BE 2014.

How to contact Symantec Licensing department

http://www.symantec.com/docs/HOWTO42310

You can also take help of this link to call the Customer Care: http://www.symantec.com/en/in/support/contact_techsupp_static.jsp

Thanks!!

pkh
Moderator
Moderator
   VIP    Certified
Somebody in your company would have gotten a notification to upgrade to BE 2012. If he logs on to my.Symantec.Com and do the upgrade, he will be able to download the new license keys for BE 2014 and Fileconnect well allow you to download BE 2014. This is self-service. Otherwise, you contact the Symantec Licencing department to help you to upgrade

soulseeker
Level 4

Thanks, I wrote a mail to license@symantec.com ...