10-28-2014 07:18 AM
Hi,
I got a licensing question. Out company buys backup exec renewals yearly, currently we run be2012. I'd like to do an inplace upgrade and wanted to download the iso file from fileconnect. It asks me to enter our products serial, but afterwards I only get presented BE2012 for a download.
My question - I always thought that buying renewals gives me the right to upgrade to a new version. Am I wrong here? We got renewal basic.
Thanks and regards,
Marcel
Solved! Go to Solution.
10-28-2014 07:33 AM
Call and check with the licensing team. Most probably based on your contract they will upgrade your product serial number, so that you can download BE 2014.
How to contact Symantec Licensing department
http://www.symantec.com/docs/HOWTO42310
You can also take help of this link to call the Customer Care: http://www.symantec.com/en/in/support/contact_techsupp_static.jsp
Thanks!!
10-28-2014 07:33 AM
Call and check with the licensing team. Most probably based on your contract they will upgrade your product serial number, so that you can download BE 2014.
How to contact Symantec Licensing department
http://www.symantec.com/docs/HOWTO42310
You can also take help of this link to call the Customer Care: http://www.symantec.com/en/in/support/contact_techsupp_static.jsp
Thanks!!
10-28-2014 08:32 AM
10-29-2014 01:31 AM
Thanks, I wrote a mail to license@symantec.com ...