Hi Robert,
Do you have upgrade serial number for 11d? Do you have new license keys generated for each of those options? If not, then you will not be able to upgrade to 11d (you will, but only in trial mode - 60 days). You need to have upgrade serial number and then to generate new license keys for each of the options/agents that you have. You can get upgrade serial number in case that you have valid maintenance with BE 10d, it not, then you have to purchase upgrade licenses.
Best regards,
Vladimir Vucinic
Net++ technology