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Upgrade lead to no connectivity

air_con_boy
Not applicable
I recently upgraded from Norton 2005 to Norton Internet Security 2008. I didn't uninstall the former before installing the latter. Everything seems fine except Live Update. When I click on  "Run Live Update" I get "Live update is already running in the background". It does this for hours with no result. When I click on Help & Support I get "One moment while connectivity is checked" and this also runs merrily for hours with no result or a different message. My internet connection is working fine. I am running Windows XP. I guess one option is to reinstall but does anyone know if I will loose my subscription and have to purchase another copy? Other suggestions would be welcome. Thanks.
Message Edited by air_con_boy on 11-17-2008 12:28 AM
1 REPLY 1

Allen_K
Level 6

Hi air_con_boy,

 

The forums you have found are Symantec's Enterprise forums.    THe forums you are looking for is the Norton Community, which supports Norton branded consumer products. 

 

Please visit http://community.norton.com and repost your question.

 

Thanks!!