V-225-53: ERROR: Failed to install SQL Express BKUPEXEC instance with error 70036

[Kevin7560]

Hi all,

Sorry, I'm French, i will clearly try to explain my problem.

I try to install a trial version of BackUp Exec 2010 but when installation of SQL express begins, i have an error : 

12-17-2010,11:51:25 : V-225-53: ERROR: Failed to install SQL Express BKUPEXEC instance with error 70036. ***To search for information about this error, click here 
12-17-2010,11:51:25 : Please review C:\Program Files\Microsoft SQL Server\90\Setup Bootstrap\LOG\Summary.txt for more details. 
12-17-2010,11:51:25 : The return value for Microsoft SQL Express returned error code: 1603 

I didn't find this error between topics on Symantec's forum. The log of installation gives : 

12-16-2010,12:18:34 : Error initializing shared data 
12-16-2010,12:18:34 : ERROR: Installation failed with error 1603. GetLastError = :0 

I really need to test this software, we have a data recovery project in our company and this soft is apparently the best on the market.

Thank's for your help.

[Kiran_Bandi]

Refer the following Tech Note..

http://www.symantec.com/docs/TECH73030
 

Try the work around mentioned in the tech note..

Regards...

[AmolB]

Hi Kevin 

1)  First try the steps mentioned in http://www.symantec.com/docs/TECH128630                                                     

2) If the installables are on a network drive then copy it to the local drive and retry 

     installation. If its already on the local drive then try to install the SQL instance 

     manually from the BE2010 ISO. Refer to http://www.symantec.com/docs/TECH87111

[Dev_T]

 Hello,

Open the Backup Exec installation media (CD / DVD) and browse to \\Install\SQL and install the SQL Express first.

Then install Backup Exec and it will ask you to install SQL Express, that time redirect the SQL to the instance we have already installed and continue the install of backup exec.

hope this helps...

[AmolB]

@Dev: I belive I have mentioned the same thing in my post.

[Dev_T]

 This happened due to the refresh rate...I replyed just 5 to 6 minutes after you, till than the page did not refreshed...This happed to me many times....

Cheers...

[Kevin7560]

Thanks all.

I tried the two solutions in Symantec's documentation but msiexec.exe didn't run so i can't kill it.

But i find a problem during the installation of SQL Express. A problem in the WMI Configuration of our systems could be the origin of this error.

See for yourself :

The SQL Server System Configuration Checker cannot be executed due to WMI configuration on the machine PGC-QUAEGEBEUR Error:2147749896 (0x80041008). 

If you have any ideas about that, don't hesitate. :)

If i find the answer at this problem, i will answer back to complete the solution's base.

Thank you all for allowing me to highlight my problem.

Kevin.

[Kiran_Bandi]

Check this microsoft forum discussion. I think the script mentioned in the discussion fixed the issue for some. Some other advices are also present.

http://social.msdn.microsoft.com/Forums/en/Vsexpressinstall/thread/632ca405-1c38-405b-9ed3-01785c9f9...

[Kevin7560]

Thanks Kiran, i found it too, but i'm in Domain with deployment server and we're not sure but we think we have a WMI gestion during the deployment and it's dangerous for us to force the service with a script. 

That's why we have denied access to wmi configuration in local.

We try to learn more things about it and i'll come back to give a solution.