03-06-2015 08:18 AM
Currently we have a server 2008 64bit server with BE 2014 which was upgrade from 2012 and for some strange reason I keep getting this particular error message while backing up a few VMs as you can see below.
V-79-57344-38264 - Unable to copy the virtual machine disk using the VMware VixDiskLib.
VixDiskLib_Read() reported the error: NBD_ERR_DISKLIBV-79-57344-38366 - WARNING: "VMVCB::\\10.0.1.5\VCGuestVm\(DC)ha-datacenter(DC)\vm\SCSMDW\SCSMDW\SM Warehouse-000002.vmd...Transport mode 'nbd' was used for the read operation of the disk 'SM Warehouse_1-000002.vmdk'
In addition, I have research this particular message and I have not yet found anything online that is exactly what I am having issues with. Furthermore to provide additional background information the issue that I am having with the VM are on an Exsi host that is running version 5.5.
03-06-2015 10:41 AM
Are the remote agents updated on the VM as well ?
It will be easier to log a support case to enable and analyse the debug logs.
03-06-2015 07:40 PM
Try pushing out the remote agent again to the problem VM's.
03-09-2015 03:09 PM
To answer your question we do not have the remote agent push out to this VM, but the tech whom I am working with had me enable GRT and for some strange reason it is backing up successully at the file level without the remote agent. Furthermore, the support Tech and myself double check and for sure the remote agent was not installed on this machine. At the current moment we have not been able to collect the debug as SGMON is not working.
03-09-2015 09:18 PM
File & Folder GRT does not require the Agent to be installed inside the VM for backups, but it does for restores. Application GRT requires the Agent for both backups/restores.
03-10-2015 07:20 AM
So this is one of the VM that we have that does not have an the remote agent installed and when we go to restore it actually allows up to view and select individually files to restore from. In addition, we do have another backup server where we also backup vms, but we were not able to view those file from the restore selection unless we are doing a remote agent backup.
03-10-2015 08:55 AM
Restore selections are populated from the catalogs and it should not matter if the VM has the remote agent or not. However, when you run the actual restore to the VM, then it will fail since there is no remote agent present. Remote Agent is not required if you are going to restore the files/folders to the local BE server itself.
03-10-2015 02:53 PM
So in other words, what you're saying is that we do not need the remote agent to perform a GRT Backup and to do a restore from it as long as we are restoring to the media server rather than the actually vm? In addition, I was under the impression that VM that are backup via VMDK would require the remote agent to backup at the file level, please correct me if I am wrong.
03-10-2015 11:46 PM
Just to clarify. One does not need the remote agent for a File & Folder GRT backup, but does need it for the Application GRT backup. If restoring to the original VM, the remote agent is required, but not if restoring to the local media server itself.
03-15-2015 09:07 PM
The Agent for VMware & Hyper-V license does include unlimited number of RAWS/RALUS agent licenses for the VMs, however this is only when the VM is backed up as a virtual machine (for GRT backup and recovery purpose) and not when the VM is backed up directly using the remote agent as a physical machine.
03-16-2015 12:55 AM
however this is only when the VM is backed up as a virtual machine (for GRT backup and recovery purpose) and not when the VM is backed up directly using the remote agent as a physical machine.
Can you provide some documentation to back this up?
03-16-2015 02:08 AM
Just clarified with the licensing folks and my earlier reply is a bit incorrect.
The Agent for VMware & Hyper-V license includes unlimited number of RAWS/RALUS agent licenses for the VMs irrespective of the fact these VMs are backed up as a virtual or a physical machine. Additional remote agent licenses are required only if there are actual physical machines present.
03-16-2015 04:21 AM
03-16-2015 05:17 PM
Hello Vjware and Pkh,
Do you guys happen to know where I can get the actually documentation that would clearly state that? I have looked at the BE 2014 Licensing Guide and it does not really state that information for the agent for VMware & Hyper-V license.
However it does make mention that the BE V-Ray edition has that feature where you're allow to installed an unlimited amount of number of application /database per host.
The reason why I am asking is because our company purchase the Regular BE license, but we also have the VMware & Hyper-V License.
03-16-2015 05:18 PM
Thank you for clearing that up for me VJware.
I have another question which I hope you can provide clarification and that is I have been reading on the forum trying to find an answer to the issue, but along the line I have been seeing that people indicated that it might be best trying to back it up using the raws agent. Therefore, I would like to know if we have the Agent Vmware and Hyper-V license could we install an unlimited number of Raws agent on our license Exsi host vms?
03-16-2015 05:20 PM
I believe the EULA mentions that unlimited remote agents are available with the VMware & Hyper-V license. Better still, you could contact the Licensing Team for documentation if any at http://www.symantec.com/support/assistance_care.jsp
Link to BE 2014 EULA - http://www.symantec.com/content/en/us/enterprise/eulas/b-backup-exec-2014-eula-eng.pdf
Verbatim from EULA - The Backup Exec Agent for VMware and Hyper V license allows for additional Backup Exec Agent for Windows and Agent for Linux to be used in each guest virtual machine running on a VMware ESX host server that has been licensed with a Backup Exec Agent for VMware and Hyper V license without purchasing additional licenses for those Agents.
03-16-2015 05:43 PM
The information that you have provided is exactly what I have been trying to find out. Hopefully it will resolve the issue that I am having given that I could try and push out the RAWS on that VM.
03-16-2015 06:43 PM