V-79-57344-913 BackupExec tried to backup a ExchDB...

[fabiuske]

Good morning everybody

Again an interessting Issue with BEX2012 SP1a and Hotfixes.

We are unable to Backup an SBS Server 2011 with Ex 2010 Server. We receive the following error message.

Backupexec tried to backup an Exchange Database but without success because he didn't have access to it.

We tried with the new sbs Administrator and the classic Administrator account. Also i have given the right User Rights as per symantecs kb..

Any ideas?

Greetings and thanks

:)

[SuperBrain]

do you get any errors in the job log?

can you paste the job log error ?

[VJware]

Have a look at the account requirements - http://www.symantec.com/business/support/index?page=content&id=HOWTO24128

Here is a gist of the requirements -

Ensure that the account is visible in the GAL, active (must have sent/received atleast 1 email), unique (first 5 chars should be unique)..The BE account should have the "Organization Management" Role Group in Exchange 2010 & also be a part of the local admin group on the exch server & part of the domain admin group..

[fabiuske]

Good morning..

Of course. :)

Here it is..

V-79-57344-913 - Backup Exec hat versucht, eine Exchange-Datenbank entsprechend den Auftragseinstellungen zu siche...

Satz - Informationen - \\S01xxxx\Microsoft Information Store\Mailbox Database
Sichern Satz - Informationen V-79-57344-913 - Backup Exec hat versucht, eine Exchange-Datenbank entsprechend den Auftragseinstellungen zu siche...

Auftragsabschlussstatus

Auftrag beendet am Donnerstag, 23. August 2012 um 08:58:36 Abschlussstatus: Fehlgeschlagen Endgültiger Fehler: 0xe0000391 - Backup Exec hat versucht, eine Exchange-Datenbank entsprechend den Auftragseinstellungen zu sichern. Die Datenbank konnte jedoch nicht gefunden werden. Aktualisieren Sie die Auswahlliste und führen Sie den Auftrag erneut aus. Endgültige Fehlerkategorie: Ressourcenfehler Zusätzliche Informationen zu diesem Fehler finden Sie unter der Verknüpfung V-79-57344-913

Fehler

Klicken Sie auf eine der unten aufgeführten Fehlermeldungen, um den Fehler im Auftragsprotokoll zu finden Sichern- \\01xxxx\Microsoft Information Store\Public Folder Database 0723541571 V-79-57344-913 - Backup Exec hat versucht, eine Exchange-Datenbank entsprechend den Auftragseinstell... Sichern- \\S01xxxx\Microsoft Information Store\Mailbox Database V-79-57344-913 - Backup Exec hat versucht, eine Exchange-Datenbank entsprechend den Auftragseinstell...

Ausnahmen
Klicken Sie auf eine der unten aufgeführten Ausnahmen, um diese im Auftragsprotokoll zu finden Die Backup-Optionen oder -Auswahlen für diesen Auftrag wurden seit der letzten Ausführung geändert. ...

If you want the full log, i will send it to you with an e-mail, because there are the customers servernames etc..

Greetings, Fabiuske

[fabiuske]

Hello VJware,

Well, i have made everything. But i'm not shure if we ever had send and received an e-mail. But wait a little moment, i will try again now.

Thanks for the verry fast answer!

Best,

Fabiuske

[fabiuske]

Again me,

Installed a mailbox for the classic Administrator Account under SBS Server 2011. No way out. Same issue. Send also an e-mail out/in with administrator..

I have created the registry key as mentioned in the KB Article. And set the services to run with domain\administrator  no luck.

[VJware]

Is the Remote Agent service running under the local system account ? If backing up a remote SBS, ensure the remote agent version/patch level is the same as that of the media server...

[fabiuske]

Hello

No we have only one SBS Server and we have installed BEX2012 on the same server.

I have changed right now to local system account. But i can't understand, when we go through the setup routine, we f.e. create an backupexec account, the service is set with the backupexec account, and to make work the backup, we need to manually change it back to local system account?

[VJware]

The SQL instance (BKUPEXEC), the remote agent & the error recording service run under a local system account & all other BE services run under domain\user account...

[fabiuske]

Hello

Well, backup has started now.. Waiting after job completes..

Best

[fabiuske · Accepted solution]

After recreation of the job, everything is running...

Thanks for your help!

Best

Fabiuske