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V-79-8192-38331 auch nach der Deinstallation von VMWare Tools VSS Support

Max_NK
Level 3
Partner

Hallo, 

 

ich habe den vmware VSS Support über die Programminstallation entfernt. 

Ich finde auch in der Regestry und im Programmordner wie in TECH129864 beschrieben KEINE einträge mehr.

 

Leider bekomme ich aber in Backup Exex 2014 immernoch die Meldung dass beide VSS Provider installiert sind. 

Kennt jemand eine Lösung? 

9 REPLIES 9

VJware
Level 6
Employee Accredited Certified

Would recommend to repush the remote agent to the VM from the BE server and rerun the backup job.

Max_NK
Level 3
Partner

How to repush the agent? 

VJware
Level 6
Employee Accredited Certified

Use this KB - http://www.symantec.com/business/support/index?page=content&id=TECH179142

Max_NK
Level 3
Partner

Doesnt work - still got : no update needed

pkh
Moderator
Moderator
   VIP    Certified
Uninstall the remote agent, then push it out again

Max_NK
Level 3
Partner

I've reinstalled the agent

Still got the same error: 

V-79-8192-38331 - Bei der Sicherung wurde festgestellt, dass sowohl der VMware VSS Provider als auch der Symantec VSS Provider auf dem virtuellen Rechner '' installiert sind. Auf einem virtuellen Rechner kann jedoch nur ein VSS Provider verwendet werden. Sie müssen den VMware VSS Provider deinstalllieren.

 

Colin_Weaver
Moderator
Moderator
Employee Accredited Certified

This is either going to need vmware tools uninstalling and re-installing as a custom install without the VSS driver OR it is because one of the old VMware SYNC drivers is stuck in the system and needs a manual removal as per

http://kb.vmware.com/selfservice/microsites/search.do?language=en_US&cmd=displayKC&externalId=2047607

Usually this sync driver wll show up in the running services in an MSINFO32 report if it is enabled (although to be honest I can't remember what name it would show as in the report as it has been a while since we last saw that problem)

Max_NK
Level 3
Partner

Uninstalled the vmmware tools complete and reinstalled again withocut VSS 

But still get the same error. 

 

There is no VMware SYNC driver 

VJware
Level 6
Employee Accredited Certified

Would then recommend to log a formal support case.