07-29-2014 09:58 AM
After a VMware Tools update on one of my VMs backed up with Application GRT, Backup Exec 2012 SP4 started complaining:
V-79-8192-38331 - The backup has detected that both the VMware VSS Provider and the Symantec VSS Pro...
Indeed, the VSS support component of VMware Tools had mistakenly be installed with the update. However, after manually uninstalling that component as recommended by http://www.symantec.com/docs/TECH142521, the error persists.
What can I do?
07-29-2014 10:10 AM
Hi Artegic,
Which component did you uninstall, the VMWare Snapshot Provider? If so, try repushing RAWS onto the virtual machine.
07-29-2014 06:23 PM
07-29-2014 08:22 PM
Please have alook at article http://www.symantec.com/docs/TECH129864 : How to perform an automated or manual uninstall of the VMware Snapshot Provider.
07-30-2014 02:48 AM
Just repush the agent, then it will work again.
08-01-2014 03:54 AM
To uninstall the VMware VSS Provider I launched VMware Tools Setup via "Programs and Features - Modify", selected "Modify" and unchecked the item "VSS support". Completing the uninstallation required a reboot. (Cost me a downtime announcement.) The item was then displayed in VMware Tools Setup as "not installed". but the error persisted.
I have reinstalled the agent via right click on the server in the Backup Exec console's Servers pane, selecting "Update" from the menue and in the appearing "install updates" dialog, selecting "execute now with no recurring schedule" together with "automatically reboot if necessary". (Cost me another downtime announcement.) Backup Exec reported success, but the error persists.
08-03-2014 04:02 PM
Have you verified traces of the VMware VSS provider aren't present in the registry ? The "Manual" section of TECH129864 lists the registry locations.
And what is the hardware version of this VM ? If it is not ver 9, would recommend to attempt the following steps:-
Upgrade to HW version 9.
Uninstall the Remote Agent from the VM.
Install VMware VSS Provider and confirm the service is running post the install.
Reinstall the Remote Agent in the VM and check if the VMware VSS provider is being automatically removed or not. If it gets removed, retry a GRT backup of this VM.
08-04-2014 04:46 AM
I have verified the VM against the "Manual" section of TECH129864:
The VM's compatibility level is "VM Version 8". I'll have to verify the impact of changing this to Version 9 and schedule a downtime in order to make the experiment you proposed.