04-01-2014 11:35 PM
Hi,
I installed Agent for exchange (trial) on media server. But job failed with VFF driver missing with back up of only systemstate.
I installed RAWS on Exchange Server and tested VirtFile is running there.
Othere side VirtFile its not running on Media server, to troubleshoot i tried to re-install Exchange agent from Media server but i am unable to un-install it ( Grayed).
How could i get ride of this issue,
Regards
Mast MaX
04-02-2014 12:22 AM
Hello Mast Max,
Please refer to the solution part of the following articles:
04-03-2014 04:45 AM
HI Siddhant
Thank for your prompt reply,
As recommended in KB article I did some changes but ended with no success
- I am not able to remover Exchange and Active directory agent (Trial, No keys) for re-installation.
-I re-install (repair) all BE 2010 Media server.
- Uninstall and install RAWS on exchange server.
Above steps didn’t help to ret ride off VFF error.
FLTMC output showing vertfile instance on Exchange but not on Media server.
I don’t have other BE Media server i am not able to copy-install VirtFile.sys, VirtFile.inf and VirtApi.dll files as mentioned in KB article.
- After unchecking” “Enable the restore of individual objects from Active Directory backups" backup job succeeded but without GRT.
Regards
04-03-2014 04:53 AM
Can you try moving the besernum.xml file to an alternate location(this would get the complete application in Trial Mode) and then try to add the license again.
Refer to http://www.symantec.com/docs/TECH87335 to get details of the license file location.