08-09-2015 11:32 PM
There is problem with the hyper-v VM backup. Can you please help to check the error in attached screenshot and advise? Thank you.
Media server: Windows server 2008 R2 Enterprise
VM server: Windows server 2003 standard
Hyper-V version: 6.1.7601
08-09-2015 11:40 PM
Is the OS on the VM updated with SP2 ?
What errors are logged in the VM's event viewer and in the Hyper-V host's VMMS logs ?
Are the VSS writers in a stable state ?
Lastly, try these steps as well. If step 1 works, then no need to follow step 2.
08-10-2015 01:09 AM
Hi VJware,
Thanks for your help. The OS on the VM has been updated to 2003 server SP2 standard edition.
Every time to run the hyper-v backup, there will be error of Virtual Disk Service "Unexpected failure.Error code:C000000E@020A0007" or "Unexpected provider failure.Restarting the service may fix the problem. Error code: 8007001F@02000014" on host server.
No error on VM
FYI: The intergration service on the VM is not updated properly. please refer to screenshot. Shall I update the intergration service first? or only follow your step 1?
Sometimes we can backup successfully, but sometimes not with the error in previous post. But the Vitual Disk Service error on host always happend since the first day we upgraded BE2010 to BE15. No such problem in BE2010.
Thanks
08-10-2015 01:09 AM
Pls update the Hyper-V Integration Services first and retry the backup. This can also be the cause of the failure. If backup still fails post the services's update, then follow the above steps.