I just updated from Backup Exec 2014 to 15 FP3. Before the upgrade all backups were being performed fine, after the upgrade none of the vmware backups are working now. I get the following error on every one:
V-79-57344-38277 - Unable to open a disk of the virtual machine. VixDiskLib_Open() reported the error: You do not have access rights to this file VDDK-Warn: SSL: Unknown SSL Error VDDK-Warn: SSL: connect failed VDDK-Warn: [NFC ERROR] NfcNewAuthdConnectionEx: Failed to connect to peer. Error: The remote host certificate has these problems: VDDK-Warn: VDDK-Warn: * The host certificate chain is incomplete. VDDK-Warn: * Host name does not match the subject name(s) in certificate. VDDK-Warn: * unable to get local issuer certificate
I've looked up the error code, but none of the listed solutions match this error. I found one reference in a completely different backup product's support documents that the latest VDDK (5.5+) defaults to SSL checking, and mentions adding a registry key to skip the certificate check (VerifySSLCertificates=0), but that key already exists on the Backup Exec server and does not appear to have an effect on the backups.
I've also tried re-creating the backup jobs with the same result.
How do I get past this error so the backups will start again?
Has the remote agent on these VMs updated as well ?
Is the Agent for VMware & Hyper-V license installed ? If yes, uninstall & reinstall this license.
Lastly, please attach the complete SGmon debug log (for the BE media server, virtual host & VM) for a proper analysis. Thank you.
Remote agent has been updated, and clients restarted so the install should be complete.
License is NFR so all agents are licensed (reinstall didn't change errors).
I can get sgmon logs from server and VM, but they have lots of info in them, I don't know if I want to post them publicly here. Is there something in particular I should look for? And what virtual host log would be useful (this is ESXi 5.5u3)?