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VMWare Backups Failing - Login Failure?

netcomsecure
Level 3

Hi,

We have recently started having an error when backing up VM's via the vCenter server:

The job failed with the following error: A failure occurred while locking the virtual machine in place for backup/restore operations.
VDDK-WARN: VixDiskLibVim: Login Failure. Callback error 1800 at 2500.

I can't find much information on this callback error code, anyone have any insights? The account used has full top level vCenter permissions and previously worked. I have ran a debug and at the point of failure we see:

[fsys\shared]        - VDDK-Log: [LoadTempHive] Registry hive D:\Program Files\Veritas\Backup Exec\Data\VMwareTemp\vixmntapi225\BCD is loaded under the name mntApi388674662730830357
[fsys\shared]        - VDDK-Warn: ERROR 2 opening key mntApi388674662730830357\Objects\{9dea862c-5cdd-4e70-acc1-f32b344d4795}\Elements\12000002
[fsys\shared]        - VDDK-Warn: ERROR 2 opening key mntApi388674662730830357\Objects\{df2aff03-2345-11df-9851-e076a68f85fc}\Elements\12000002
[fsys\shared]        - VDDK-Warn: ERROR 2 opening key mntApi388674662730830357\Objects\{df2aff02-2345-11df-9851-e076a68f85fc}\Elements\12000002
[fsys\shared]        - VDDK-Warn: ERROR 2 opening key mntApi388674662730830357\Objects\{df2aff04-2345-11df-9851-e076a68f85fc}\Elements\12000002
[fsys\shared]        - VDDK-Warn: ERROR 2 opening key mntApi388674662730830357\Objects\{521d7511-7875-11e7-93d9-e44bb22fdbc2}\Elements\26000022.
[fsys\shared]        - VDDK-Log: BootConfiguration::GetDefaultOsInfoFromVistaBCD error 0
[fsys\shared]        - VDDK-Warn: ERROR: Error 13 reading Element value from key mntApi388674662730830357\Objects\{9dea862c-5cdd-4e70-acc1-f32b344d4795}\Elements\24000001
[fsys\shared]        - VDDK-Warn: ERROR 2 opening key mntApi388674662730830357\Objects\{521d7511-7875-11e7-93d9-e44bb22fdbc2}\Elements\26000022.
[fsys\shared]        - VDDK-Warn: ERROR 2 opening key mntApi388674662730830357\Objects\{521d7510-7875-11e7-93d9-e44bb22fdbc2}\Elements\26000022.
[fsys\shared]        - VDDK-Log: BootConfiguration::RetrieveVistaOsEntries error 0 entries:2
[fsys\shared]        - VDDK-Log: PopulateOperatingSystemEntries error 0
[fsys\shared]        - VDDK-Log: Unloaded hive mntApi388674662730830357
[fsys\shared]        - VDDK-Log: DeleteHive: Deleted 8 hive log files on cleanup.
[fsys\shared]        - VDDK-Log: OSLoaderEntry: 'Windows' 'Windows Server 2012 R2' (disk:0 partition:0 offset:368050176)
[fsys\shared]        - VDDK-Log: Mntapi_GetSystemVolume: System volume found (BCD, index 1)
[fsys\shared]        - VDDK-Log: CopyHive: Copied 4 hive log files on D:\Program Files\Veritas\Backup Exec\Data\VMwareTemp\vixmntapi55.
[fsys\shared]        - VDDK-Log: [LoadTempHive] Registry hive D:\Program Files\Veritas\Backup Exec\Data\VMwareTemp\vixmntapi55\SOFTWARE is loaded under the name mntApi396366928930830357
[fsys\shared]        - VDDK-Warn: ERROR: Error 2 reading CSDVersion value from key mntApi396366928930830357\Microsoft\Windows NT\CurrentVersion
[fsys\shared]        - VDDK-Warn: ERROR 2 reading SP information
[fsys\shared]        - VDDK-Log: CurrentType key is Multiprocessor Free
[fsys\shared]        - VDDK-Log: 64 bit registry contains Multiprocessor Free
[fsys\shared]        - VDDK-Log: Product name is Windows Server 2012 R2 Datacenter
[fsys\shared]        - VDDK-Log: OSLoaderEntry: 'Windows' 'Windows Server 2012 R2' (disk:0 partition:0 offset:368050176)
[fsys\shared]        - VDDK-Log: Mntapi_GetSystemVolume: System volume found (BCD, index 1)
[fsys\shared]        - VDDK-Log: CopyHive: Copied 4 hive log files on D:\Program Files\Veritas\Backup Exec\Data\VMwareTemp\vixmntapi59.
[fsys\shared]        - VDDK-Log: [LoadTempHive] Registry hive D:\Program Files\Veritas\Backup Exec\Data\VMwareTemp\vixmntapi59\SYSTEM is loaded under the name mntApi398936896330830357
[fsys\shared]        - VDDK-Warn: ERROR: Error reading from mntApi398936896330830357\ControlSet001\Services\vmxnet - 2.
[fsys\shared]        - VDDK-Warn: ERROR 2 getting vmxnet information, assuming vmxnet is not installed
[fsys\shared]        - VDDK-Log: Unloaded hive mntApi396366928930830357
[fsys\shared]        - VDDK-Log: DeleteHive: Deleted 8 hive log files on cleanup.
[fsys\shared]        - VDDK-Log: Unloaded hive mntApi398936896330830357
[fsys\shared]        - VDDK-Log: DeleteHive: Deleted 8 hive log files on cleanup.
[fsys\shared]        - VDDK-Log: OSLoaderEntry: 'Windows' 'Windows Server 2012 R2' (disk:0 partition:0 offset:368050176)

Thanks,

1 ACCEPTED SOLUTION

Accepted Solutions

SAN - Oddly recreating the backup job with the exact same setup / accounts has resolved the issue...

Thanks

View solution in original post

2 REPLIES 2

tocals
Level 4
Partner Accredited Certified

What type of transport are you using?

See the link below.

https://www.veritas.com/support/en_US/article.100030882

Regards.

SAN - Oddly recreating the backup job with the exact same setup / accounts has resolved the issue...

Thanks

View solution in original post