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VSS errors Exchange 2010

jeroen235
Level 3

Hello,

We are using BE2012 and since the first day we are having troubles with the Exchange 2010 Backup. We have tried to solve these issue's for a long time but without succes so far. We are desperatly looking for a solution!

Our BE2012 is up to date (13 dec 2012) and it runs on a Windows 2008 R2 Server. The Exchange 2010 is also Windows 2008 R2 Server. The Exchange 2010 Server has Forefront protection for Exchange installed on it.  

We are using a Datadomain 610 for backup storage. It's basicly a network share which is connected in Backup Exec 2012. 

The backup fails almost everytime with one of the errors below


V-79-57344-759 - Unable to complete the operation for the following reason: VFF Open Failure.


 

V-79-57344-65233 - Snapshot Technology: Initialization failure on: "\\Servername\Microsoft Information Store\Mailbox Database 0110878129". Snapshot technology used: Microsoft Volume Shadow Copy Service (VSS).
 
Snapshot technology error (0xE000FED1): A failure occurred querying the Writer status.
 
Check the Windows Event Viewer for details.
 
Writer Name: Exchange Server, Writer ID: {76FE1AC4-15F7-4BCD-987E-8E1ACB462FB7}, Last error: The VSS Writer failed, but the operation can be retried (0x800423f3), State: Waiting for backup complete notification (5).

After the Exchange server reboots the backup will most likly run good for 3 days. After that it fails again with one of the above errors. When this happens the VSS writer fails.

"vssadmin list writers" on the backup server gives this error:

 

Writer name: 'ASR Writer'
   Writer Id: {be000cbe-11fe-4426-9c58-531aa6355fc4}
   Writer Instance Id: {bf90c548-c628-4313-af32-107ad96e1d13}
   State: [7] Failed
   Last error: Timed out
 

Can anyone help me with this problem? Maybe we can run diagnostics adn debug loggin? 

Many thanks for your reply,
Jeroen van Lieshout

 

 

2 REPLIES 2

CraigV
Moderator
Moderator
Partner    VIP    Accredited

Have you tried a restart of the server?

jeroen235
Level 3

We restart the Exchange 2010 Server every 3-4 days because of the failure. After a reboot the backup will work for a few days, and then the same errors come back again.

We restarted the Backup Server on muliple occasions.