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Veritas 9.1 Job engine shutting down

I am running Veritas 9.1 on a NAS Windows 2003 server that worked flawlessly for several months and then while changing some tapes, the database became corrupt. This required reloading BE and since then whenever a job is scheduled to start, the job engine shuts down. The Event Viewer shows Application Error with message: Faulting application bengine.exe version 9.14691.0 faulting module ntdll.dll, version 5.2.3790.0 fault address 0x000109b5

I can restart the services and occasionally can manually start the job and it will run to completion but then shut down next time a job is scheduled to start.

I have loaded this onto another server with different tape drive and get similar results. Job engine stop running.
4 Replies

Re: Veritas 9.1 Job engine shutting down

To troubleshoot the issue, perform following steps:

1. Download and install SP1 from the following link:

2. Run Component Checker and check for mismatch dll's:
Please refer the following link on MDAC and Component Checker:

Component Checker can be downloaded from
Note: Check for MDAC 2.8

Re: Veritas 9.1 Job engine shutting down

We presume that the step mentioned above has solved your problem. Let us know if the problem still exists and revert back with the error message.

Re: Veritas 9.1 Job engine shutting down

I have done the above and still get the same error message

Re: Veritas 9.1 Job engine shutting down

To be more specific, I have tried to install SP1 but have not been successful due to a 'rolling back' message.

I have tried changing the name of the Catalog folder as discussed in another post with no luck.