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Veritas Update Client Stuck - Backup Exec 10d

Chuck_Lynch
Level 3

Running Backup Exec 10d Version 10.1 Rev. 5629 on a server. When I try to run VERITAS updates I get hung up at "Please wait while VERITAS Software Update searches for available updates... ". I have let it sit for hours with no progress. Can anyone provide assistance? Thanks in advance.

1 ACCEPTED SOLUTION

Accepted Solutions

AmolB
Moderator
Moderator
Employee Accredited Certified

Here is the link for the latest Service Pack of 10d 5629. Install it manually

 http://www.symantec.com/docs/TECH53335

View solution in original post

5 REPLIES 5

AmolB
Moderator
Moderator
Employee Accredited Certified

Here is the link for the latest Service Pack of 10d 5629. Install it manually

 http://www.symantec.com/docs/TECH53335

RahulG
Level 6
Employee

Make sure you have your IE configured properly

http://www.symantec.com/business/support/index?page=content&id=TECH36734

You can try reinstalling the VERITAS Update  from the Backup Exec installation files as follows:

1. Browse to \WINNT\INSTALL\VxSDM
2. Run setup.exe
3. Reboot the system
 

Chuck_Lynch
Level 3

Installing SP4 worked. Upon further inspection, I do not have SP1,2, or 3 installed. Would it be wise to uninstall SP4, go back and install 1,2, and 3, then reinstall 4?

AmolB
Moderator
Moderator
Employee Accredited Certified

SP 1,2 & 3 is included in SP4

Chuck_Lynch
Level 3

Very well. Thank you!