W2K3 server backing up Exchange 2000 errors

[570801121]

Hi all,

I have installed Veritas V10 onto a new W2K3 server and it is backing up 4 servers nicely.

the problem i now have is exchange server is not backing up individual mail boxes.

when i setup the job, if i select anything but the mail boxes, or drive M, it works fine, but as soon as i try to back up mail boxes i get error e000fe30 - A communications failure has occurred.

Also the speed of the back up is very slow on this server 70mb/min instead of 400-600mb.min on the other servers.

Also - i have just noticed when i try to backup individual mail boxes the exchange server has a pop up error of te following;

Visual C++ Runtime Library.

Program: C\Program Files\VERITAS\Backup Exec\RANT\beremote.exe

This application has requested the Runtime to terminate it in an unusual way.

Now i am unsure if this means, Veritas, exchange or windows W2K is at fault. After this error the beremote service is at STOPPED posistion too.

Sorry for the amount of info here - just hope some of it has been seen before and someone here can help me backup my exchange system!

TYIA

ColiN

[Ameet_Thakkar]

In order to troubleshoot the problem we would suggest you please refer to the following technote:- Title:-"A communications failure has occurred between the Backup Exec job engine and the remote agent." This error message is reported in the job log while performing a backup of a remote server.
http://seer.support.veritas.com/docs/256120.htm

As an additional information please refer to the following technote:-
Title:- When backing up or restoring local or remote media servers with VERITAS Backup Exec (tm) 9.x, the job fails with "A communications failure has occurred between the Backup Exec job engine and the remote agent."

http://seer.support.veritas.com/docs/263776.htm

--------------------------------------

With regards to slow exchange Backups, Kindly refer the following information.

Please refer to the following Technote to know more on this subject:
1) http://seer.support.veritas.com/docs/264851.htm

Please download the .zip file and make sure you have same registry key settings as mentioned in the comboON.reg. If you have the same registry key for the New Anti-virus version then it would work in Mapi mode. (Please ensure that you are not running the AntiVirus software in a dual mode (ie. VAPI/MAPI) but only in MAPI mode. Please refer the following document and make relevant changes in the AV software for Exchange 2003)

Please refer the following technotes as well.
2) Title:- How to determine if a reasonable completion time of an individual mailbox backup is being achieved on a network http://seer.support.veritas.com/docs/235354.htm

3) Slow transfer rate or "Drive Not Responding" while performing Microsoft Exchange 5.5 or Microsoft Exchange 2000 individual mailbox backups with VERITAS Backup Exec (tm) for Windows Servers 7.x, 8.x, and 9.x.
http://seer.support.veritas.com/docs/231558.htm

We hope this helps. Let us know if the problem still exists and revert back with the error message.

[570801121]

I have followed the documents as they say and now i find when i run the backup job for exchange server 2 things happen.

1) Veritas V10 backup fails with this in the log;

Error category : Server ErrorsError : e000fe30 - A communications failure has occurred.
For additional information regarding this error refer to link V-79-57344-65072


2) the exchange server has a popup window saying beremote.exe terminated in a unuasal way. this inturn has stopped the service called 'Backup Exec Remote Agent for Windows Servers' and the individual mail boxes are still not being backed up.

I now have a mate coming round who maybe able to fix this - if he does ill post the fix for you incase anyone else needs it.

BTW - the link V-79-57344-65072 doesnt help as i am NOT trying to backup drive M.

Colin - hoping to backup exchange before the end of the week!

[570801121]

Ok, WARNING - here is a log that is made when we ran the veritas program.

We still can not backup individual mail boxes.. log is a bit big... but hope it holds info for you people to fix.

As a test we have installed the full version of V10-eval version onto the server - but the server service doesnt load either.

Also the program seem to create a new MAPI profile everytime it trys to access the exchange server, before it then fails.

05/10/2004 14:51 61,440 MFC71ESP.DLL
05/10/2004 14:51 61,440 MFC71FRA.DLL
05/10/2004 14:51 61,440 MFC71ITA.DLL
05/10/2004 14:51 49,152 MFC71JPN.DLL
05/10/2004 14:51 1,047,552 mfc71u.dll
05/10/2004 14:51 1,060,864 mfc71.dll
05/10/2004 14:51 499,712 msvcp71.dll
09/03/2005 17:03 54 DLOBuildInfo.ini
09/03/2005 16:57 3,736 InstallReview.htm
563 File(s) 172,490,250 bytes
10 Dir(s) 472,186,880 bytes free

C:\Program Files\VERITAS\Backup Exec\NT>beremote -console
03/09/05 17:34:16 Starting agent in console mode -- use 'Q' to stop
03/09/05 17:34:16 Service status: Starting, error = 0, checkpoint = 1, wait hint = 10000
03/09/05 17:34:16 Service status: Starting, error = 0, checkpoint = 2, wait hint = 10000
03/09/05 17:34:17 CleanupOrphanedSnapshots(). Lauching cleanup thread..
03/09/05 17:34:17 CleanupOrphanedSnapshots(). Cleanup thread lauched. Exiting.
03/09/05 17:34:17 Process Windows Firewall is zero; no processing done.
03/09/05 17:34:17 FS_InitFileSys
03/09/05 17:34:17 loaded bedsnt5.dll
03/09/05 17:34:17 loaded bedssql2.dll
03/09/05 17:34:17 loaded bedsxchg.dll
03/09/05 17:34:17 loaded bedsxese.dll
03/09/05 17:34:17 loaded bedsmbox.dll
03/09/05 17:34:17 loaded bedspush.dll
03/09/05 17:34:17 loaded bedsnote.dll
03/09/05 17:34:17 loaded bedsmdoc.dll
03/09/05 17:34:17 loaded bedssps2.dll
03/09/05 17:34:17 loaded bedsupfs.dll
03/09/05 17:34:17 loaded bedsshadow.dll
03/09/05 17:34:17 loaded bedsoffhost.dll
03/09/05 17:34:17 bedsvx.dll could not be loaded: The specified module could not be found.
03/09/05 17:34:17 bedsorcl.dll could not be loaded: The specified module could not be found
.
03/09/05 17:34:17 loaded bedsagnt.dll
03/09/05 17:34:17 loaded bedssms.dll
03/09/05 17:34:17 loaded bedssmsp.dll
03/09/05 17:34:17 loaded bedsra.dll
03/09/05 17:34:17 Initializing FSs
03/09/05 17:34:17 Mailbox: InitializeDAPI failed.
03/09/05 17:34:17 Notes Agent: NOTES_InitFileSys
03/09/05 17:34:17 Notes Agent: Lotus Notes not installed.
03/09/05 17:34:17 first load attempt of esebcli2.dll failed: The specified module could not b
e found.
03/09/05 17:34:17 esebcli2.dll found in current working directory
03/09/05 17:34:17 ESE_InitPlatinum loaded esebcli2.dll from D:\EXCHSRVR\bin\esebcli2.dll.
03/09/05 17:34:17 Listening on port 10000
03/09/05 17:34:17 ERROR: system call (bind): O.
03/09/05 17:34:17 FS_RemoveFileSys
03/09/05 17:34:17 Notes Agent: NOTES_DeInitFileSys
03/09/05 17:34:17 Notes Agent: Lotus Notes not installed.
03/09/05 17:34:17 unloading bedssms.dll
03/09/05 17:34:17 unloading bedsagnt.dll
03/09/05 17:34:17 unloading bedsxchg.dll
03/09/05 17:34:17 unloading bedspush.dll
03/09/05 17:34:17 unloading bedssmsp.dll
03/09/05 17:34:17 unloading bedsmbox.dll
03/09/05 17:34:17 unloading bedsnote.dll
03/09/05 17:34:17 unloading bedsnt5.dll
03/09/05 17:34:17 unloading bedssql2.dll
03/09/05 17:34:17 unloading bedsmdoc.dll
03/09/05 17:34:17 unloading bedsshadow.dll
03/09/05 17:34:17 unloading bedsxese.dll
03/09/05 17:34:17 unloading bedsupfs.dll
03/09/05 17:34:17 unloading bedssps2.dll
03/09/05 17:34:17 unloading bedsra.dll
03/09/05 17:34:17 unloading bedsoffhost.dll
03/09/05 17:34:17 Service status: Starting, error = 0, checkpoint = 3, wait hint = 10000
03/09/05 17:34:17 Service status: Stopped, error = 0, checkpoint = 0, wait hint = 0
03/09/05 17:34:17 Exit with code 0

C:\Program Files\VERITAS\Backup Exec\NT>beremote -console
03/09/05 17:34:33 Starting agent in console mode -- use 'Q' to stop
03/09/05 17:34:33 Service status: Starting, error = 0, checkpoint = 1, wait hint = 10000
03/09/05 17:34:33 Service status: Starting, error = 0, checkpoint = 2, wait hint = 10000
03/09/05 17:34:33 CleanupOrphanedSnapshots(). Lauching cleanup thread..
03/09/05 17:34:33 CleanupOrphanedSnapshots(). Cleanup thread lauched. Exiting.
03/09/05 17:34:33 Process Windows Firewall is zero; no processing done.
03/09/05 17:34:33 FS_InitFileSys
03/09/05 17:34:33 loaded bedsnt5.dll
03/09/05 17:34:33 loaded bedssql2.dll
03/09/05 17:34:33 loaded bedsxchg.dll
03/09/05 17:34:33 loaded bedsxese.dll
03/09/05 17:34:33 loaded bedsmbox.dll
03/09/05 17:34:33 loaded bedspush.dll
03/09/05 17:34:33 loaded bedsnote.dll
03/09/05 17:34:33 loaded bedsmdoc.dll
03/09/05 17:34:33 loaded bedssps2.dll
03/09/05 17:34:33 loaded bedsupfs.dll
03/09/05 17:34:33 loaded bedsshadow.dll
03/09/05 17:34:33 loaded bedsoffhost.dll
03/09/05 17:34:33 bedsvx.dll could not be loaded: The specified module could not be found.
03/09/05 17:34:33 bedsorcl.dll could not be loaded: The specified module could not be found
.
03/09/05 17:34:33 loaded bedsagnt.dll
03/09/05 17:34:33 loaded bedssms.dll
03/09/05 17:34:33 loaded bedssmsp.dll
03/09/05 17:34:33 loaded bedsra.dll
03/09/05 17:34:33 Initializing FSs
03/09/05 17:34:33 Mailbox: InitializeDAPI failed.
03/09/05 17:34:33 Notes Agent: NOTES_InitFileSys
03/09/05 17:34:33 Notes Agent: Lotus Notes not installed.
03/09/05 17:34:33 first load attempt of esebcli2.dll failed: The specified module could not b
e found.
03/09/05 17:34:33 esebcli2.dll found in current working directory
03/09/05 17:34:33 ESE_InitPlatinum loaded esebcli2.dll from D:\EXCHSRVR\bin\esebcli2.dll.
03/09/05 17:34:33 Listening on port 10000
03/09/05 17:34:33 Agent browser advertisement cycle complete. Advertisement interval is 60 m
inutes.
03/09/05 17:34:34 Service status: Starting, error = 0, checkpoint = 3, wait hint = 10000
03/09/05 17:34:34 Service status: Starting, error = 0, checkpoint = 4, wait hint = 10000
03/09/05 17:34:34 Service status: Running, error = 0, checkpoint = 0, wait hint = 0
03/09/05 17:34:34 Running... 'Q' to stop
03/09/05 17:36:30 ndmpRun: Control Connection Accepted : connection established between IP 17
2.16.100.2, port 10000 and IP 172.16.100.10, port 4682
03/09/05 17:36:30 Successfully impersonated ~bkupexec
03/09/05 17:36:30 WhoAmI( ) reports: MOSSCARE\~Bkupexec
03/09/05 17:36:31 Media Server has initiated the connection for data transfer
03/09/05 17:36:31 Remote Agent is listening for the Data Connection at:
IP : 172.16.100.2
Port : 1958
03/09/05 17:36:31 dataAcceptConnection : Data Connection information : connection established
between IP 172.16.100.2, port 1958 and IP 172.16.100.10, port 4683
03/09/05 17:36:31 ENV: USERNAME=
03/09/05 17:36:31 ENV: NOPASSWORD=
03/09/05 17:36:31 ENV: USERNAME=~bkupexec
03/09/05 17:36:31 ENV: PASSWORD=
03/09/05 17:36:31 ENV: INITIATOR_SID=0@D0000000DE0000OUaOC;\f5` 03/09/05 17:36:31 ENV: PRESCANDLE=0
03/09/05 17:36:31 ENV: OPER_TYPE=1
03/09/05 17:36:31 ENV: BLOCKSIZE=400
03/09/05 17:36:31 ENV: SSETRESERVED=400
03/09/05 17:36:31 ENV: BU_SQL_PRE_BKUP_DBCC_TYPE=0
03/09/05 17:36:31 ENV: BU_SQL_POST_BKUP_DBCC_TYPE=0
03/09/05 17:36:31 ENV: REST_SQL_POST_REST_DBCC_TYPE=0
03/09/05 17:36:31 ENV: LAST_SET=0
03/09/05 17:36:31 ENV: BU_REGISTRY=0
03/09/05 17:36:31 ENV: BU_INUSE=1
03/09/05 17:36:31 ENV: BU_MIGRATED=0
03/09/05 17:36:31 ENV: BU_EXPANDED=0
03/09/05 17:36:31 ENV: PROCESS_EMPTY=0
03/09/05 17:36:31 ENV: SWCOMPMODE=0
03/09/05 17:36:31 ENV: SWCOMPLEVEL=0
03/09/05 17:36:31 ENV: SWCOMPTHRESH=10
03/09/05 17:36:31 ENV: BACKUPTYPE=1
03/09/05 17:36:31 ENV: BU_SPS_METHOD=1
03/09/05 17:36:31 ENV: BU_SQL_METHOD=0
03/09/05 17:36:31 ENV: BU_SQL_NO_RECOVER=0
03/09/05 17:36:31 ENV: BU_SQL_STANDBY=0
03/09/05 17:36:31 ENV: BU_SQL_ALWAYS_SNAP=0
03/09/05 17:36:31 ENV: BU_XCH_METHOD=1
03/09/05 17:36:31 ENV: BU_MBOX_METHOD=1
03/09/05 17:36:31 ENV: BU_MBOX_SIS=0
03/09/05 17:36:31 ENV: BU_NTFS_SIS=0
03/09/05 17:36:31 ENV: AA_PRIORITY=0
03/09/05 17:36:31 ENV: BU_RSM=0
03/09/05 17:36:31 ENV: BU_EXCLUDE_ACTIVE_FILES=1
03/09/05 17:36:31 ENV: TRAVERSE_LOCAL_MP=1
03/09/05 17:36:31 ENV: TRAVERSE_REMOTE_MP=0
03/09/05 17:36:31 ENV: DO_SNAPSHOT=0
03/09/05 17:36:31 ENV: SQL_FORCE_NP=0
03/09/05 17:36:31 ENV: SQL_OVERRIDE_FGDEPS=0
03/09/05 17:36:31 ENV: SQL_ALERT_FGDEP_OVERRIDE=1
03/09/05 17:36:31 ENV: BU_SFC_WITH_SS=1
03/09/05 17:36:31 ENV: BU_REMOTE_STORAGE_HSM=0
03/09/05 17:36:31 ENV: SKIP_OPEN_FILES=0
03/09/05 17:36:31 ENV: WAIT_SKIP=0
03/09/05 17:36:31 ENV: HIDDEN=1
03/09/05 17:36:31 ENV: PROC_SYSTEM_FILES=1
03/09/05 17:36:31 ENV: BU_LDM_STATE=0
03/09/05 17:36:31 ENV: BU_DISK_QUOTA=0
03/09/05 17:36:31 ENV: BU_IN_DOC_FMT=0
03/09/05 17:36:31 ENV: REST_REGISTRY=0
03/09/05 17:36:31 ENV: REST_HW_REGISTRY=0
03/09/05 17:36:31 ENV: IGNORE_TREE_RESTORE=0
03/09/05 17:36:31 ENV: REST_SECURITY=1
03/09/05 17:36:31 ENV: VOL_RESTRICTIONS=0
03/09/05 17:36:31 ENV: REST_XCH_PUBLIC=1
03/09/05 17:36:31 ENV: REST_MBOX_USER_FLAG=0
03/09/05 17:36:31 ENV: REST_MBOX_USER_PASSWORD=
03/09/05 17:36:31 ENV: MEDIA_SERVER=SRV10
03/09/05 17:36:31 ENV: SPS_SERVER_LIST=
03/09/05 17:36:31 ENV: SPS_COMMIT_RESTORE=0
03/09/05 17:36:31 ENV: BU_SPS_PRE_BKUP_DBCC_TYPE=0
03/09/05 17:36:31 ENV: BU_SPS_POST_BKUP_DBCC_TYPE=0
03/09/05 17:36:31 ENV: REST_SPS_POST_REST_DBCC_TYPE=2
03/09/05 17:36:31 ENV: CONTINUE_ON_SPS_DBCC_ERROR=0
03/09/05 17:36:31 ENV: JOBNAME=Backup 00043
03/09/05 17:36:31 ENV: REST_XCH_PRIVATE=1
03/09/05 17:36:31 ENV: REST_REMOTE_HSM=0
03/09/05 17:36:31 ENV: REST_RSM=0
03/09/05 17:36:31 ENV: REST_DISK_QUOTA=0
03/09/05 17:36:31 ENV: REST_JUNC_AS_DIR=0
03/09/05 17:36:31 ENV: REST_PRIM_REPLICA=0
03/09/05 17:36:31 ENV: REST_TERMINAL_SERVICES=0
03/09/05 17:36:31 ENV: REST_WMI=0
03/09/05 17:36:31 ENV: REST_CLUSTER_QUORUM_DB=0
03/09/05 17:36:31 ENV: REST_FORCE_RECOVERY=0
03/09/05 17:36:31 ENV: REST_EXISTING=3
03/09/05 17:36:31 ENV: REST_XCH_NO_LOSS=1
03/09/05 17:36:31 ENV: REST_ESE_MOUNT=0
03/09/05 17:36:31 ENV: REST_ESE_DISMOUNT=0
03/09/05 17:36:31 ENV: REST_ESE_LOG_PATH=C:\TEMP\
03/09/05 17:36:31 ENV: REST_ESE_LAST_SET=0
03/09/05 17:36:31 ENV: REST_ESE_NO_LOSS=1
03/09/05 17:36:31 ENV: REST_ESE_CONSISTENCY_CHECK=0
03/09/05 17:36:31 ENV: REST_ESE_CONTINUE_CONSISTENCY_CHECK=0
03/09/05 17:36:31 ENV: REST_SQL_DATABASE_OVERWRITE=0
03/09/05 17:36:31 ENV: REST_SQL_POINT_IN_TIME=0
03/09/05 17:36:31 ENV: REST_SQL_POINT_IN_TIME_DATE=0
03/09/05 17:36:31 ENV: REST_SQL_POINT_IN_TIME_TIME=0
03/09/05 17:36:31 ENV: BU_SQL_PRE_BKUP_DBCC=0
03/09/05 17:36:31 ENV: BU_SQL_POST_BKUP_DBCC=0
03/09/05 17:36:31 ENV: REST_SQL_POST_REST_DBCC=2
03/09/05 17:36:31 ENV: CONTINUE_ON_DBCC_ERROR=1
03/09/05 17:36:31 ENV: REST_SQL_AUTO_MASTER=0
03/09/05 17:36:31 ENV: REST_SQL_DATABASE_STANDBY=0
03/09/05 17:36:31 ENV: REST_SQL_DATABASE_FORCERESTORE=0
03/09/05 17:36:31 ENV: REST_SQL_DATABASE_RECOVER=1
03/09/05 17:36:31 ENV: REST_SQL_LOG_MARK_RESTORE=0
03/09/05 17:36:31 ENV: REST_SQL_LOG_MARK_NAME=
03/09/05 17:36:31 ENV: REST_SQL_LOG_MARK_STOP_BEFORE=0
03/09/05 17:36:32 ENV: REST_SQL_LOG_MARK_AFTER_TIME=0
03/09/05 17:36:32 ENV: REST_SQL_LOG_MARK_DATE=0
03/09/05 17:36:32 ENV: REST_SQL_LOG_MARK_TIME=0
03/09/05 17:36:32 ENV: REST_SQL_DEF_INSTANCE_DIR=0
03/09/05 17:36:32 ENV: REST_SQL_USE_DEFAULT_DRIVE=0
03/09/05 17:36:32 ENV: REST_SQL_ALL_TO_DEFAULT_DRIVE=0
03/09/05 17:36:32 ENV: REST_SQL_DEFAULT_DRIVE=0
03/09/05 17:36:32 ENV: ARCHIVE_PRESERVE_TREE=0
03/09/05 17:36:32 ENV: UTILITY_PARTITION_OEMIDS=?
03/09/05 17:36:32 ENV: APPLY_CPR_TO_BACKUPSET=0
03/09/05 17:36:32 ENV: IMAGE_METHOD=0
03/09/05 17:36:32 ENV: GUARANTEED_FROZEN_IMAGE=0
03/09/05 17:36:32 ENV: FULL_IMAGE_METHOD=0
03/09/05 17:36:32 ENV: TESTRUN_JOB_OPTIONS=0
03/09/05 17:36:32 ENV: USE_CHANGE_JOURNAL=0
03/09/05 17:36:32 ENV: DOMINO_BACKUP_METHOD=1
03/09/05 17:36:32 ENV: DOMINO_BACKUP_RECYCLE_LOGFILE=0
03/09/05 17:36:32 ENV: DOMINO_LAST_BACKUP_DATE=0
03/09/05 17:36:32 ENV: DOMINO_LAST_BACKUP_TIME=0
03/09/05 17:36:32 ENV: DOMINO_MAX_TRANLOG_EXTENTS=46
03/09/05 17:36:32 ENV: DOMINO_RESTORE_DBRECOVEROPTION=0
03/09/05 17:36:32 ENV: DOMINO_RESTORE_WAITINUSE=0
03/09/05 17:36:32 ENV: DOMINO_RESTORE_MSECSFORWAIT=1e
03/09/05 17:36:32 ENV: DOMINO_RESTORE_POINTINTIMERESTORE=0
03/09/05 17:36:32 ENV: DOMINO_RESTORE_PITTIME_DATE=0
03/09/05 17:36:32 ENV: DOMINO_RESTORE_PITTIME_TIME=0
03/09/05 17:36:32 ENV: SAP_JOB_FLAG=0
03/09/05 17:36:32 ENV: IMAGE_DBLK_TYPE=0
03/09/05 17:36:32 ENV: PROC_CHECKSUM_STRM=1
03/09/05 17:36:32 ENV: DOMINO_OFFLINE_BACKUP=0
03/09/05 17:36:32 ENV: ENABLE_IDR_INFO_GATHERING=1
03/09/05 17:36:32 ENV: IMAGE_OPTION_AUTHORIZED=0
03/09/05 17:36:32 ENV: DO_OFF_HOST_BACKUP=0
03/09/05 17:36:32 ENV: OFF_HOST_BACKUP_OPER_TYPE=0
03/09/05 17:36:32 ENV: OFF_HOST_METADATA_COLL_NAME=
03/09/05 17:36:32 ENV: PRESERVE_CTIME=0
03/09/05 17:36:32 ENV: FOLLOW_SYMDIRS=0
03/09/05 17:36:32 ENV: INCLUDE_REMOTE=0
03/09/05 17:36:32 ENV: NO_NFS_LOCKING=0
03/09/05 17:36:32 ENV: FOLLOW_MOUNTPOINTS=1
03/09/05 17:36:32 ENV: TRUE_IMAGE_BACKUP=0
03/09/05 17:36:32 ENV: NDMP_PROP_PORT_RANGE_ENABLED=0
03/09/05 17:36:32 ENV: NDMP_PORT_RANGE=
03/09/05 17:36:32 ENV: REVERSE_CONNECTION=1
03/09/05 17:36:32 ENV: SNAPSHOT_ID={00000000-0000-0000-0000-000000000000}
03/09/05 17:36:32 ENV: OFF_HOST_SNAPSHOT_ID={00000000-0000-0000-0000-000000000000}
03/09/05 17:36:32 ENV: DEVICENAME="\\SRV02\Microsoft Exchange Mailboxes"
03/09/05 17:36:32 ENV: DEVICE_OS_ID=20
03/09/05 17:36:32 ENV: DEVICE_OS_VER=3
03/09/05 17:36:32 ENV: DEVICE_MAINTYPE=b
03/09/05 17:36:32 ENV: DEVICE_SUBTYPE=3
03/09/05 17:36:32 ENV: FILESYSTEM="\\SRV02\Microsoft Exchange Mailboxes 03/09/05 17:36:
32 ENV: JOBNAME=Backup 00043
03/09/05 17:36:32 ENV: REST_ESE_LOG_PATH=C:\TEMP\
03/09/05 17:36:32 ENV: REST_SQL_LOG_MARK_NAME=
03/09/05 17:36:32 ModifiedOnly is 0
03/09/05 17:36:32 SWCompMode is 0
03/09/05 17:36:32 ENV: MEDIA_SERVER=SRV10
03/09/05 17:36:32 ENV: SPS_SERVER_LIST=
03/09/05 17:36:32 ENV: SPS_COMMIT_RESTORE=0
03/09/05 17:36:32 ENV: DO_OFF_HOST_BACKUP=0
03/09/05 17:36:32 ENV: OFF_HOST_BACKUP_OPER_TYPE=0
03/09/05 17:36:32 ENV: OFF_HOST_METADATA_COLL_NAME=
03/09/05 17:36:32 ENV: PRESERVE_CTIME=0
03/09/05 17:36:32 ENV: FOLLOW_SYMDIRS=0
03/09/05 17:36:32 ENV: INCLUDE_REMOTE=0
03/09/05 17:36:32 ENV: NO_NFS_LOCKING=0
03/09/05 17:36:32 ENV: FOLLOW_MOUNTPOINTS=1
03/09/05 17:36:32 ENV: TRUE_IMAGE_BACKUP=0
03/09/05 17:36:32
SMSAPIShim: Using BESMDR.DLL.
03/09/05 17:36:32 Error returned is 259 when enumerating FRS Sets
03/09/05 17:36:32 Active Directory is Online
03/09/05 17:36:32 Boot drive is C:, status is 0
03/09/05 17:36:32 SQL2_FindDrives - the default SQL Service is not running on SRV02.
03/09/05 17:36:32 SQL2_FindDrives - checking named instance BKUPEXEC.
03/09/05 17:36:32 SQL2_CreateDLE - creating SRV02\BKUPEXEC.
03/09/05 17:36:32 AddESE_DLEs( )
03/09/05 17:36:33 AddESE_DLEs for sever name SRV02
03/09/05 17:36:33 HrESEBackupRestoreGetRegistered: SRV02, NULL = 0x00000000
03/09/05 17:36:33 AreYouSureThisIsAnExchangeServer: SRV02
03/09/05 17:36:33 HrESEBackupRestoreNodes: SRV02 = 0x00000000
03/09/05 17:36:33 Recursing
03/09/05 17:36:33 AreYouSureThisIsAnExchangeServer: SRV02
03/09/05 17:36:33 SRV02 is an Exchange server
03/09/05 17:36:33 AreYouSureThisIsAnExchangeServer SRV02: 1
03/09/05 17:36:33 HrESEBackupFreeNodes:
03/09/05 17:36:33 AreYouSureThisIsAnExchangeServer SRV02: 1
03/09/05 17:36:33 HrESEBackupPrepare: Microsoft Information Store, SRV02 = 0x00000000
03/09/05 17:36:33 HrESEBackupFreeInstance:
03/09/05 17:36:33 HrESEBackupEnd: Microsoft Information Store = 0x00000000
03/09/05 17:36:33 AddESE_DLEs( )
03/09/05 17:36:33 AddESE_DLEs for sever name SRV02
03/09/05 17:36:33 AddESE_DLEs: annotation != NULL
03/09/05 17:36:33 HrESEBackupPrepare: Microsoft Information Store, SRV02 = 0x00000000
03/09/05 17:36:33 ESE_CheckForRSG( )
03/09/05 17:36:33 HrESEBackupFreeInstance:
03/09/05 17:36:33 HrESEBackupEnd: Microsoft Information Store = 0x00000000
03/09/05 17:36:33 HrESEFreeRegistered:
03/09/05 17:36:33 Utility Partition/Partition's found on this system.
CreateProfile worked
03/09/05 17:36:33 ConfigureMsgService() returned 8004011c.
user
03/09/05 17:36:33 Somehow we failed but without setting the return code hres =8004011c
CreateProfile worked
03/09/05 17:36:33 LocaleID from System is 2057
03/09/05 17:36:33 MAPIAdminSession::Logon(): Logging on to server SRV02 with profile name
d ~Bkupexec.
03/09/05 17:36:33 Attach to \\SRV02\Microsoft Exchange Mailboxes
03/09/05 17:36:33 Detach from \\SRV02\Microsoft Exchange Mailboxes
03/09/05 17:36:33 MailBoxDS::Detach: fsh->file_hand deleted
CreateProfile worked
03/09/05 17:36:33 ConfigureMsgService() returned 8004011c.
user
03/09/05 17:36:33 Somehow we failed but without setting the return code hres =8004011c
CreateProfile worked
03/09/05 17:36:33 LocaleID from System is 2057
03/09/05 17:36:33 MAPIAdminSession::Logon(): Logging on to server SRV02 with profile name
d ~Bkupexec.
03/09/05 17:36:33 Attach to \\SRV02\Microsoft Exchange Mailboxes
03/09/05 17:36:33 line = "\\SRV02\Microsoft Exchange Mailboxes 03/09/05 17:36:33 dir =
Tahona
03/09/05 17:36:33 file = *.*
03/09/05 17:36:33 oper = Include
03/09/05 17:36:33 subs = True
03/09/05 17:36:33 wild = True
03/09/05 17:36:33 attr_on_mask = 0
03/09/05 17:36:33 attr_off_mask = 0
03/09/05 17:36:33 AddFsExcludes:
03/09/05 17:36:33 BSD for \\SRV02\Microsoft Exchange Mailboxes
03/09/05 17:36:33 + \Tahona \*.* /s
03/09/05 17:36:33 BSD for \\SRV02\Microsoft Exchange Mailboxes
03/09/05 17:36:33 + \Tahona \*.* /s
03/09/05 17:36:33 - \_Attachments_\*.*
03/09/05 17:36:33 Detach from \\SRV02\Microsoft Exchange Mailboxes
03/09/05 17:36:34 MailBoxDS::Detach: fsh->file_hand deleted
03/09/05 17:36:34 Job Start - Wed Mar 09 17:36:34 2005
CreateProfile worked
03/09/05 17:36:34 ConfigureMsgService() returned 8004011c.
user
03/09/05 17:36:34 Somehow we failed but without setting the return code hres =8004011c
CreateProfile worked
03/09/05 17:36:34 LocaleID from System is 2057
03/09/05 17:36:34 MAPIAdminSession::Logon(): Logging on to server SRV02 with profile name
d ~Bkupexec.
03/09/05 17:36:34 Attach to \\SRV02\Microsoft Exchange Mailboxes
03/09/05 17:36:34 TF_OpenTape()
03/09/05 17:36:34 TF_GetDriveContext ...
03/09/05 17:36:34 TF_GetDriveContext returning 0, context = 1A32FE8
03/09/05 17:36:34 Allocated 10 buffers, size 32768 bytes, total used: 328520
03/09/05 17:36:34
03/09/05 17:36:34 TF_OpenSet()
03/09/05 17:36:34 SetupFormatEnv( fmt=0 )
03/09/05 17:36:34 End of TF_OpenSet() ret_val = 0, num buffers = 10
03/09/05 17:36:34 MAPISession::ImpersonateUser(): Logging on to server SRV02 as user t
ahonas
MessageStoreDN=/O=mosscare housing ltd/OU=moss side/CN=Configuration/CN=Servers/CN=SRV02/CN=
Microsoft Private MDB
MailBoxDN=/O=mosscare housing ltd/OU=moss side/CN=recipients/CN=tahonas
03/09/05 17:36:36 unloading bedssms.dll
03/09/05 17:36:36 unloading bedsagnt.dll
03/09/05 17:36:36 unloading bedsxchg.dll
03/09/05 17:36:36 unloading bedspush.dll
03/09/05 17:36:36 unloading bedssmsp.dll
03/09/05 17:36:36 unloading bedsmbox.dll
03/09/05 17:36:36 unloading bedsnote.dll
03/09/05 17:36:36 unloading bedsnt5.dll
03/09/05 17:36:36 unloading bedssql2.dll
03/09/05 17:36:36 unloading bedsmdoc.dll
03/09/05 17:36:36 unloading bedsshadow.dll
03/09/05 17:36:36 unloading bedsxese.dll
03/09/05 17:36:36 unloading bedsupfs.dll
03/09/05 17:36:36 unloading bedssps2.dll
03/09/05 17:36:36 unloading bedsra.dll
03/09/05 17:36:36 unloading bedsoffhost.dll

[570801121]

*Bump*

Hope someone with more skill than I can read this and point me in the right direction.

[Rohit_Sonawale]

Hi,

Please refer to the following points to resolve this issue,

1. Make sure that the Exchange option is installed correctly. Refer to the following technote,




http://support.veritas.com/docs/253168



2. Also install the Remote agent on the remote server (exchange server. Refer to the following technote,



http://support.veritas.com/docs/253058




http://support.veritas.com/docs/265736


3. Install the Service pack 1 for Backup exec v10.0 from the following technote,



http://support.veritas.com/docs/275248


After performing all the steps perform backup of exchange server separately.

Hope this helps.

Please advice the result.

[570801121]

Thanks for the advice, I have tied all of the above last week after reading on the internet other peoples problems, but no luck yet.

Will keep trying to work out why i cant backup individual mail boxes, but can do everythign else. Be nice to know why beremote keeps turning of the service too, but ill get to that after this one.

TYIA

[570801121]

Still not working. Have to get a server engineer out to have a look at it as i have no time to spend this anymore.

Think i may go back to V9.1 as that worked fine.

ColiN

[Kerm]

I had some (not) very interesting problems upgrading from 8.6 to 10. I ended up uninstalling (completely) the 8.6 before installing the 10.0. After that, installation went o.k. and Exchange 2000 on W2k backs up to the mailbox level. Note that there is hinkiness with mailboxes and disabled user accounts.

[SANDEEP_PILLAY]

Hi,

Please install the following hotfix and verify the results.

Please refer to the following technote:

- 10.0 5484 Hotfix 16 - Exchange Mailbox Backups (Backing up Microsoft Exchange mailboxes may cause the backup job to hang) *Requires Backup Exec 10.0.5484 Service Pack 1

http://seer.support.veritas.com/docs/275899.htm

We hope this will help.

Thanks.

[570801121]

Have read the instuctions, followed them to install the update and redid the backup job on the exchange server.

Same result

10 secs after the job starts, a pop up on the exchange server says Beremote.exe has terminated in an nexpected way. this box has C++ runtime error on it as per norm. The service also stops like before.

So im afraid it didnt work. :(

Anymore ideas of what to try next...


ColiN

[Rohit_Sonawale]

Hi,

You may refer to the following technote to resolve this issue :

http://support.veritas.com/docs/259794

Please advice the result.

[gaurav_seth]

Hello


In reference to our previous reply to your post, we would request you to update us on the progress. However, if we do not receive your intimation within two business days, this post would be assumed answered and archived.

Regards,
Gaurav

[Madhuri_Shenoy]

As per our previous reply, marking the case as "assumed answered" and moving it to "answered questions" pool.

[570801121]

Sorry for the delay - been a little busy with other servers.

Thank you for your help in this matter - after a series f tests and talks with your veryhelpful helpdesk satff, we think the exchange server may be at fault and not the backup software.

We are due to upgrade to Exchange 2003 within 8-10 weeks so will hope this solves the problem.

Seems strange that the server worked fine with V9.1 but not V10 - o well, such is life in IT....

Will let you know if anything else happens or if I mange to fix it.

ColiN

[Sharvari_Deshmu]

Hello,

We request you to keep us updated on this issue

Thanks,

NOTE : If we do not receive your reply within two business days, this post would be marked "assumed answered" and would be moved to "answered questions" pool.

[Madhuri_Shenoy]

As per our previous reply, marking the case as "assumed answered" and moving it to "answered questions" pool.

[Ayax_Zeledon]

Could you tell me how did you solve this issue? I have just install Veritas 10 and I have the same problem...