A couple of months ago we purchased the BE 11d x64. At the time the only way to obtain the software was a download from Symantec, so we did. A month or so later we received the CD's but I did not install them because I had patched the downloaded version and I didn't want to lose my updates and profile. Anyway, over this last weekend the downloaded version timed out. When I went to upgrade the serial number to a purchased version I was unable because I needed a software key. I followed the procedure to obtain the software key, again, and again. Finally I decided to phone in for help. I called the tech service number and was on hold for 35 minutes. Having to go to the bathroom I hung up, and upon return I decided to try again. After a 15 minute wait a young lady answered and we went through the Q&A session. When we were finished she advised me that I needed to be on a different line and placed me on hold. One hour and 15 minutes later I hung up, it was lunch time. After lunch it's back to the tech service people, 20 minutes on hold this time and finally a young man answers. I go through the whole story again and he also says I need to be on a different line, but he promised he would use a priority line this time. Yeah, priority my foot! I'm still on hold at this moment! The serial number is registered but I haven't been able to get a software key using the website. I also haven't been able to get a key via telephone, always seem to be on the wrong line. At the moment we have no backup system!
What is the REAL procedure to obtain a software key for this software? I feel that someone out there has managed to get one, would you please share this procedure with me?
Thanks and best regards to all.
Still on hold,
David Tracy