I feel this is a common problem amongst users of Backup Exec (we're using version 12.5). When I run a Backup Exec License Assessment Tool Report, it reports how many "Licenses Detected," and "Licenses Used," but why won't it report to me WHERE the alleged "Licenses Used" are actually located? I have searched and read many folks asking the same basic thing--why can't Symantec simply report exactly where (i.e., on what computers) all of the different types of licenses are currently located? (I have never found a solution to what I'm asking, though, in those searches.)
For example, that report tells me that we have 1 license for the "Advanced Open File Option" and then tells me I'm using 6 licenses! How do I track down that "option"? We have more than 40 servers; am I supposed to remote into each of them in turn, then drill down into Symantec folders to try to determine what licenses/options are installed on each? It is distressing because if the report can tell me HOW MANY servers some agent is installed on, it OUGHT to be able to tell me WHICH computers have those agents!
Symantec, of course, can say that we should keep good records of what was installed where. Well, with different folks taking over the backup duties, that doesn't always happen as it should. Sometimes things were installed and were not noted. Sometimes computers get replaced and the agent/option wasn't removed from the old (retired) server--does that non-removed agent count as still being "in use"? If Symantec's software knows where the agents are installed, why does it need to keep that information secret instead of sharing it with the folks who pay for that software?
I welcome any Symantec employee who can provide me with an answer to this question: How can I (fairly easily) find out on EXACTLY WHICH computers the various Backup Exec agents and options are installed? This should be an option from the Backup Exec console. Thank you.
Garry K
