01-21-2020 08:46 PM
I found the "Backup Exec Deduplication Manager service" is not running.
In this case, I have solved by link à https://www.veritas.com/support/en_US/article.100001309
(I try to restart windows, but its staying not running)
I want to know that
- Why "Backup Exec Deduplication Manager service" is not running ?
- Why after restart windows, it’s staying not running ?
- What are the factors that make this happen?
Could you please help me to investigate for preventive protection this problem ?
01-21-2020 09:01 PM
01-21-2020 10:30 PM
Hello Gurvinder,
Thanks for your help and respond.
Was it working earlier ?
- Yes,it working earlier.I'm not sure why/when this service is not running.
Did anything change post which the spad isn’t running ?
- No,- It's not anything change.
Is PostgreSQL service running ?
- On that time, PostgreSQL service is running, "Backup Exec Deduplication Managec Deduplication Manager service is not running.
I cannot find informationabout this error on spad.log.
Please help me to find out the error log.
01-21-2020 10:46 PM
try starting the dedupe manager service, when it fails to start, check the eventvwr --> application logs. Share the errors or review and search for solution with the errors you see in the event viewer
01-22-2020 12:31 AM
Thanks for your help.
I cannot find the error about Backup Exec Deduplication Managec Deduplication Manager service.
could you please help me find out the error on attached event log file ?
I want to know why/when this service not running.
Thanks so much
01-22-2020 05:52 AM
cant see it in the application event logs that you shared. Check the dedupe folder\log\spad\spad.log
01-22-2020 06:13 PM
The spad.log don't show about Backup Exec Deduplication Managec Deduplication Manager service.
Please see the attached picture
01-22-2020 08:35 PM
01-22-2020 10:18 PM
Thank you so much for your help.
I don't have permision to install/run another application right now.
I focus on the question that Why "Backup Exec Deduplication Manager service" is not running ?
I have to summay this problem to reporting. But, I cannot summarize this root case.
01-22-2020 10:24 PM - edited 01-22-2020 10:25 PM
01-22-2020 10:54 PM
Thank so much for your suggestion
I don't have permit to run any app on this server.
Could you please let me know that What are the factors that make this service is not running ?
01-22-2020 11:42 PM