09-24-2021 01:02 PM
I recently upgraded from 2014 to 20.6 and most everything went well. I found out that the CAS setup couldn't be migrated (SQL issue) so we had to manually add servers and recreate the jobs. The only real issue that I have encountered is that I have one Windows 7 Pro 32-bit client that following the update to the Remote Agent for Windows pops a "Cannot obtain settings for the Agent for Windows publishing from the registry."
I was able to find the registry key that had the old server settings HKEY_LOCAL_MACHINE\Software\Symantec\Backup Exec For Windows\Backup Exec\Engine\Agents\Agent Directory List and modified this to include the new servers. It still popped the publishing error. I uninstalled the agent, reinstalled it both via push and manually, but I cannot get the publishing to pull from the registry. I compared the registry to a successful 64-bit upgrade and found several missing keys. I input the keys that I could (Remote machine ID for %computername% I figure is from the server once trust is established). The server installs on the BE server but does not connect nor does it establish trust.
This is my only 32-bit Windows 7 Pro system, so I'm wondering if this is a 32-bit issue only. Does anyone have any advice or input?
09-26-2021 03:37 AM
09-26-2021 07:01 PM
The push update from the BE server with establish trust completes successfully but the establish trust and establish connection commands from the console both fail (I think I noted this in the initial post). Establish trust actually pops an error message (below) while establish connection does nothing.
This is a validated and qualified instrument control system in regulated laboratory environment, so we need to be able to back it up.
09-27-2021 12:45 AM
Very intresting. Perhaps Debug-Logs shows more.
Try debug-logging through SGMON on the client. (Copy from BE-Server Program Files)
1) Log While the Agent Service is startet
2) Wait 20 Second and then log while try establish trust
I assume a lock or permission issue on the registry hive through a security software of the manufacturer of the system which only tagets "local system"-Account actions.
Another Question: are the registry key removed if you uninstall the remote agent?