10-29-2008 08:00 AM
Hi!
Since Friday, we have big Problems with our Backup Exec version 12. We installed some Windows-Security Updates on Friday and sinc eFridayour Backup isn't working reliable. we've got many system-crashes during a backup-job. Are there any problems known with the latest security patches fom MS? Today i startet the liveupdate of backup exe, but the three updates i installed, didn't change the matter. i get the error e0008821 in be and the job is canceld with 0 bytes. In the system log i only get the error 1003 with the information. Fehlercode 000000b8, 1. Parameter 891928c0, 2. Parameter f7762090, 3. Parameter b8250000, 4. Parameter 00000000.
Perhaps anyone could help me?
best regards
Andreas
11-12-2008 02:16 AM
Hi Andreas
I'm afraid I can't be off any assistance with resolving this issue for you but I can at least add to your comments by say we have had exactely the same errors as you in almost exactely the same circumstance. Since we updated our servers with the latest MS updates at the end of October we can not get a backup to work. We also then installed Symantecs latest hotfixes and now have the exact same error e0008821.
Lets hope they do something about this as something has gone seriously wrong and if what I suspect is right gradually as more and more people update their servers more and more will have Backup exec failures.
Many thanks Gary
12-12-2008 09:14 PM
Did either of you get this sorted? we have just installed 12.5 on to a windows 2008 64bit server to backup Hyper-V guest and have the same problem.
cheers
Doug
12-12-2008 09:37 PM
Waipapa Eyecare gave a little of this info, but maybe you can all fill in some of the missing info below.
Are you other guys also using Server 2008 64-bit? What options/agents? Are you also backing up Hyper-V guests? All local backups, or are you using remote agents? What type of tape hardware? Are you using version 12 or 12.5?
12-12-2008 09:46 PM
Actually I just found this: http://carlweiss.com/blogs/weblog/archive/2007/04/04/Symantec-Backup-exec-fails-with-errors-e0008821... regarding that same error being fixed on a 2003 install by installing a VSS patch.
I found this 2008 Server x64 VSS patch which says "Install this update to resolve an issue in which the Hyper-V Volume Shadow Copy Service (VSS) does not back up virtual machines properly." If it is like the patch for 2003, it does not get delivered by automatic updates.
01-18-2009 07:13 AM
I am also having this problem since upgrading from Backup Exec 9.1 to 12.5. I've got Windows Server 2000, Dell NIC 1gb network cards, and an IBM/Dell LTO3 400GB/800GB tape drive.
It looks to me like these problems go back to Backup Exec 10. I am kind of surprised that I can't just get a straight forward fix.
These failures seem to always cause my Windows 2000 Server, my domain controller, to reboot.
Barry in Sheridan, Wyoming.
02-17-2009 08:26 AM
Hi,
I am having the same issue since I installed Hyper-V on my windows 2008 server. every time I run the backup my server crashes. I tried installing that fix below and haven't had a chance to test but would love to know if anyone else is having this issue.
10-08-2009 11:49 AM
10-08-2009 12:00 PM