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backup Vmware VM Failed to mount one or more virtual disk images

Andrea_Canzian
Not applicable

Hallo everyone,

i have a problem backing up an 4.1 Vmware server with 2 independent disk.

disk c: is backed up as vmdk disk

disk d: is backed up as windows agent with grt.

 

the backup report show me:

 

Transport mode 'nbd' was used for the disk 'XXX.vmdk'
Transport mode 'nbd' was used for the disk 'XXX.vmdk'
V-79-57344-38721 - Failed to mount one or more virtual disk images:

 

I followed the TECH179734 article that suggest to backup the vm through the esx and not the vcenter, but the result is the same.

the beremotelog is:

---------------------------------------------------------------------------------------------------------------------------------------------------------------------

 

 
[7440] 06/25/12 21:30:55 [fsys\shared]        - VDDK-Warn: SSLVerifyIsEnabled: failed to open the product registry key. Assuming verification is disabled. LastError = 0
[7440] 06/25/12 21:30:55 [fsys\shared]        - VDDK-Warn: SSLVerifyCertAgainstSystemStore: Certificate verification is disabled, so connection will proceed despite the error
[7440] 06/25/12 21:30:55 [fsys\shared]        - VDDK-Log: Opening file [vd02-R5_v001] SERVER-FS/SERVER-FS_1.vmdk (ha-nfc://[vd02-R5_v001] SERVER-FS/SERVER-FS_1.vmdk@10.100.80.16:902!52 fd ab 48 b0 97 16 7b-e3 07 90 06 2a e3 cf f5)
[7440] 06/25/12 21:30:55 [fsys\shared]        - VDDK-Warn: [NFC ERROR] NfcFssrvr_DiskOpen: received diskLib error 16392 from server: NfcFssrvrOpen: Failed to open '[vd02-R5_v001] SERVER-FS/SERVER-FS_1.vmdk': An error was detected
[7440] 06/25/12 21:30:55 [fsys\shared]        - VDDK-Log: DISKLIB-DSCPTR: : "ha-nfc://[vd02-R5_v001] SERVER-FS/SERVER-FS_1.vmdk@10.100.80.16:902!52 fd ab 48 b0 97 16 7b-e3 07 90 06 2a e3 cf f5" : Failed to open NBD extent.
[7440] 06/25/12 21:30:55 [fsys\shared]        - VDDK-Log: DISKLIB-LINK  : "ha-nfc://[vd02-R5_v001] SERVER-FS/SERVER-FS_1.vmdk@10.100.80.16:902!52 fd ab 48 b0 97 16 7b-e3 07 90 06 2a e3 cf f5" : failed to open (Failed to lock the file).
[7440] 06/25/12 21:30:55 [fsys\shared]        - VDDK-Log: DISKLIB-CHAIN : "ha-nfc://[vd02-R5_v001] SERVER-FS/SERVER-FS_1.vmdk@10.100.80.16:902!52 fd ab 48 b0 97 16 7b-e3 07 90 06 2a e3 cf f5" : failed to open (Failed to lock the file).
[7440] 06/25/12 21:30:55 [fsys\shared]        - VDDK-Log: DISKLIB-LIB   : Failed to open 'ha-nfc://[vd02-R5_v001] SERVER-FS/SERVER-FS_1.vmdk@10.100.80.16:902!52 fd ab 48 b0 97 16 7b-e3 07 90 06 2a e3 cf f5' with flags 0x1e (Failed to lock the file).
[7440] 06/25/12 21:30:55 [fsys\shared]        - VDDK-Warn: VixDiskLibProvider::NameBasedProvider::Get: Unable to open disk [vd02-R5_v001] SERVER-FS/SERVER-FS_1.vmdk, openflags = 4 - VixError 0xf.
[7440] 06/25/12 21:30:55 [fsys\shared]        - VDDK-Warn: DiskLibProvider_GetDisk: Open failed - index 1.
[7440] 06/25/12 21:30:55 [fsys\shared]        - VDDK-Log: Error 2 opening disk 1.
[7440] 06/25/12 21:30:55 [fsys\shared]        - VDDK-Log: VixDiskLibReaderWriter::Close: Closing disk.
[7440] 06/25/12 21:30:55 [fsys\shared]        - VDDK-Log: VixMntapi: Operation failed with system error: The system cannot find the file specified.
------------------------------------------------------------------------------------------------------------------------------------------------------------------------
 
what can i do?
Thanks in advance
Andrea
 
1 REPLY 1

Kiran_Bandi
Level 6
Partner Accredited

See if this TN helps: http://www.symantec.com/docs/TECH63852

Also i would recommend you to contact support as mentioned in TN179734, if the above TN doesn't matches your case / doesn't help in resolving the issue.