06-29-2011 11:06 PM
Wanting to update it to troubleshoot other scsi tape drive issue
when running the update the windows installer service says the program is missing or is the incorrect version.
Backup exec is 11.0 Rev 7170 has sp5 and hotfix 70 installed.
is there a manual installer i can force to update it wether it likes it or not?
Thanks
this is the output from liveupdate
The following Symantec products and components are installed on your computer.
> Backup Exec System Recovery
> LiveUpdate
> Symantec Backup Exec (TM) 11d for Windows Servers
Initializing...
Connecting to liveupdate.symantecliveupdate.com...
Downloading catalog file (1 of 3), complete.
Opening update list
The digital signature found on the catalog file has been signed by Symantec Corporation.
Processing update list
Opening update list
Processing update list
Downloading catalog file (2 of 3), complete.
Opening update list
The digital signature found on the catalog file has been signed by Symantec Corporation.
Processing update list
Opening update list
Processing update list
Downloading catalog file (3 of 3), complete.
Opening update list
The digital signature found on the catalog file had an error.
Processing update list
The digital signature found on the catalog file had an error.
The following updates have been found:
> Backup Exec System Recovery, 30122.4 KB
Total Download 30122.4 KB
The following updates have been aborted:
> Symantec Backup Exec (TM) 11d for Windows Servers has 1 aborted update(s).
Reason:
LU1847: LiveUpdate could not determine if there is an update for this product because the update list for this product is corrupted.
Downloading Backup Exec System Recovery (1 of 1), complete.
Installing Backup Exec System Recovery (1 of 1), finished decompressing.
** after this point i can no longer copy the liveupdate output as it has a error box, as soon as i ok it it closes liveupdate **
Solved! Go to Solution.
06-29-2011 11:24 PM
You have the latest hotfix. See Colin Weaver's answer below
https://www-secure.symantec.com/connect/forums/backup-exec-hotfix-location
06-29-2011 11:24 PM
You have the latest hotfix. See Colin Weaver's answer below
https://www-secure.symantec.com/connect/forums/backup-exec-hotfix-location
06-29-2011 11:30 PM
refer http://service1.symantec.com/SUPPORT/sharedtech.nsf/docid/2003122213384913
try installing the latest version of Live update .