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backup exec 2014 SP2 vmware jobs Final error: 0xe0009b61

enzo
Level 4

Hi,

I have BE 2014 SP2, windows 2008 R2 SP1.

I have upgrade Backup Exec 2014 to SP2.

All virtual machine backups end with the error 0xe0009b61:

'Final error: 0xe0009b61 - Backup Exec could not log on to the server with the logon account specified for it. The logon account does not have valid credentials. Ensure that the user name and password are correct in the logon account.
Final error category: Security Errors'

Before upgrading everything worked regularly.

 

The test credential is ok.

 credential status.jpg

any ideas?

 

Thanks

 
1 ACCEPTED SOLUTION

Accepted Solutions

enzo
Level 4

I rectreating the account in credential manager: 'root' and 'System Account' .

Reboot the BE services.

Now Work!

Credentials Corrupt?

View solution in original post

7 REPLIES 7

lmosla
Level 6

Hi enzo,

Try recreating the job and make sure the vcenter is selected and not the ESX host.

VJware
Level 6
Employee Accredited Certified

And you are able to access the vCenter using the "root" account ?

enzo
Level 4

@imosla

I have recreating the jobs and I selected the vcenter and not the ESX host.

 

@VJware

I able access to vCenter using root account.

 

 

VJware
Level 6
Employee Accredited Certified

Does the backup via ESX host complete successfully ?

Are the remote agents updated with SP2 as well ?

enzo
Level 4

I rectreating the account in credential manager: 'root' and 'System Account' .

Reboot the BE services.

Now Work!

Credentials Corrupt?

VJware
Level 6
Employee Accredited Certified

Possibly yes or maybe the password was changed.

enzo
Level 4

The credential 'root' and 'System Account' not changed (system account is domain administrator).

Thanks