backup exec 2014 admin console error

[vovocals]

hello people

when i click on the the backup exec setting tab i get this error and upon closing it i get the second error

[CraigV]

Hi,

try a repair of the console. Also make sure you've installed this on a supported operating system

Check the BE 2014 SCL below:

http://www.symantec.com/business/support/index?page=content&id=TECH217478

Thanks!

[vovocals]

hello craig

thanks for your mail.

please how do i repair the console

i have installed it on a windows supported system - windows server 2012 standard

[VJware]

Run a repair of Backup Exec either using the installation DVD or from the control panel - programs & features.

If running an AV, set it to exclude from scanning BE processes.

Is there any error logged in the event viewer ? If yes, can you post that ?

[CraigV]

That's supported, so try the repair as I mentioned first and see if this fixes it.

Thanks!

[vovocals]

Adamm Database Event: Database Connection Lost!
Error = E_PVL_DB_LOST_CONNECTION
Server = ""
Active Node = ""
Instance = "BkupExec"
Database = "BEDB"
Connection String = "DRIVER=SQL Server;SERVER=ProteaBackup\BkupExec;DATABASE=BEDB;App=BEWS PVL"

Windows cannot load the extensible counter DLL MSSQL$BKUPEXEC. The first four bytes (DWORD) of the Data section contains the Windows error code.

[CraigV]

...try via the DVD then.

[vovocals]

i have ran the repair using the dvd. this is the output after running the repair

[HAMZAOUI_Omar]

Hi,

Backup the database and catalog.

Do a new install and restore the directory.

thanks