backup exec cannot show all resource

[Terry_Song]

Hi

Bacup exec 2010 cannot run. there is no answer when i click Test All button at Resource Credentials page. when i create a new backup job,at Selections page,View by Resource, the name colume show Connection with... always. Attached is failed job log.  it is used for backup SQL database

[VJware]

Do ensure a system logon account exists in BE with the format as domain\user and is preferably the same account used by the BE services as well.

Have a look @ this KB and confirm if the BE account has these rights or not - http://www.symantec.com/business/support/index?page=content&id=TECH23689

[Terry_Song]

Yes, the account already exists, both in BE and BE services, by the way, i cannot access the link you shared.

[VJware]

I am able to access the link, would you pls try once again.

What rights does the Backup Exec service account need? - http://www.symantec.com/docs/TECH23689

[Terry_Song]

still cannot access the link,it should be the area issue, i am located in China,

the BackupExec service account have full rights, it's the member of administrators and backup operators

[VJware]

Verbatim from the above KB ~

Backup Exec account must have the following rights:

Act as part of the operating system
Backup files and directories
Create a token object
Logon as a batch job
Logon as a service
Manage auditing and security log
Restore files and directories
Take ownership of files and other objects

Also make sure the account is not added under:

Deny logon as a service
Deny logon as a batch

The account should have its Primary role as Domain Admin in Active Directory.

[Terry_Song]

Thanks for your information, but i don't think the account issue is the root cause, I had never changed any setting of BE, also this is a stand alone server, not in any domain, I would like to upload some picture about the BE configration later.

[Terry_Song]

I would like to descripe the problem again with Pictures.

Selections page:no resource dispaly, in Name column always show connection with....

Resource Credentials: once click Test ALL or Test Selected, no anwser. no error message and still stay on this page.

My Questions:

1.why cannot show resource?

2.why cannot test backup?

[VJware]

From exp, this error mostly always occurs due to the BE account not having sufficient rights. Would you verify if the account does have all the rights as mentioned above ?

Have you verified if a System Logon Account has been configured in BE via Network - Logon Accounts ? If yes, edit the account and re-enter the password.

[Terry_Song]

Hi VJware

I understand now it is a BE account issue. it is fixed by change logon accounts, but still cannot backup SQL database by user account SA or windows administrator

[VJware]

For SQL, do ensure remote connections are enabled. On the SQL server, open cliconfg from Run and enable TCP/IP and Named Pipes protocols.

Is the Agent for SQL license installed on the BE media server ?

[Terry_Song]

SQL 2008 and BE Management are running on the same server, and this server running as well with both SQL 2008 and BE for 2 years. now it is in trouble.

 BE SQL license installed on this server.

[VJware]

If you have confirmed remote connections to the SQL instance are enabled, then would recommend to enable debugging per the following KB and either post/pm the sgmon log.

http://www.symantec.com/business/support/index?page=content&id=TECH197803

[Terry_Song]

we don't have debug monitor here.

[VJware]

The debug monitor (sgmon) is present under \Program Files\Symantec\Backup Exec directory.

Alternatively, would recommend you to log a formal support case.

[Terry_Song]

Thanks, i found SGMON to run,but i try to backup  a generic folder on this server, the job start but the status always show queued for a long time, finally need to cancel the job manually.

[VJware]

If it is queued for long time, ensure there isn't any active alert which requires a response to. Addiitonally, verify if the storage device is online and available.