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backup exec trial

VGM2017
Level 1

I download and install backup exec 22 trail to restore backup from tape.

Unfortunately the robotic library and the drive goes offline when trying to do inventory of the tapes.

Please help, 

1 REPLY 1

PJ_Backup
Moderator
Moderator
Employee

I would recommend following this comprehensive technote which covers a lot of information.

Hopefully by the time you get to the end of it assuming you've followed all the steps you will have found a solution.

https://www.veritas.com/support/en_US/article.100016050 How to troubleshoot issues with a Robotic Library (autoloader/changer) and/or Tape Drive(s)