07-31-2012 03:03 PM
The full message in my active alerts say:
Server: Backup1
Storage: Disk storage 0001
Job Name: --NA--
Date and Time: 7/31/2012 9:34:23 AM
Message: Backup Exec was unable to initialize and communicate with the device Disk storage 0001 [FIXEDB2DDevice 1.00] (Unspecified error). Click the link below for more information on how to diagnose the problem.
Click here for more information: Knowledge Base article # V-275-1017
Background information leading to these events:
Yesterday I re-created the E drive on Backup1. This caused a problem with the Backup Exec “Disk storage 0001” device which is a backup to disk folder going to the E drive. We do not use this and never will, but it’s causing error messages and device discovery to take a long time. I would like to either make it work properly or delete it all together. However, when I delete it I get a "catastrophic" failure message and the device is not removed. The only support topic I found about this was outdated and for deleting disk folder on an unavailable NAS device and it said you need to contact support so they can manipulate the database.
08-03-2012 12:34 AM
When you disable and enable the problem Disk Storage, what did the alert says?
I am able to delete a Disk Storage from a drive which I formatted without encountering any problems.
08-03-2012 09:21 AM
when i try to delete disk storage 0001. i get this error message:
Unable to delete the disk storage.
Catastrophic failure.
08-12-2012 01:51 PM
Same problem, can´t delete obsolete disk-drive.
Catastrophic failure....
What can I do?
11-18-2012 10:33 AM
Has anyone solved this problem?
Can´t delete disk storage - "Unable to delete the disk storage.
Catastrophic failure."
No Help from Symantec?
11-20-2012 12:42 AM
If you end up stuck with a storage device that will not delete you have to directly edit within the database and to get help with this you should log a formal support case.