I have Backup exec 2010, my whole backup & restore jobs are working fine with the B2D folder.
But when I take the backup to Tape, it gives the errors, "hardware error" or " I / O Device errror ".
I have the new HP 1/8 G2 Autoloader with only one cartridge in it. Even i have moved this cartridge to another tape drive as well, but still the problem is same.
The deives & media configuration and settings are o.k. I even make an inventory, the inventory is successful. After the inventory the cartridge shifts to the scrath media. After this i take the backup it is successful. Then the Cartridge shifts to antoher media, " media set 1". When I take the backup again it is successful for two or three times. But after two or three times It gives the error " hardware error" and " I / O device error ". I have tried too much but the problem is same.
Please gudie me is there any problem with the Autoloader, tape drive, cartridge, scsi cable, scsi controller card.
OR is it possible that I have to do something in Backup exec 2010 in order to solve the problem.
For your information I have check every thing in Backup exec 2010, but every thing is O.K.
1>Right click on drive and go to properties and click on statistics
2>Check if there is any read write error there.
3>read write errors might indicate the corruption of drive
4> Try the backup on some different tape to make sure tapes are not corrupt
5> Clean the drive with cleaning tape and try the backup again.
6>Check the System Event Log for Event ID 7, 9, 11 or 15. These errors indicate a hardware issue.You have to contact the
hardware vendor in that case.
7>If you are getting the above events then make sure you check the cables,scsi, if terminated properly
There is some troubleshooting needs to be done. Follow the points so we can isolate the issue:
1> Make sure you have Symantec drivers installed for tape drive. You can confirm the same in the device manager
2> Make sure RSM service is disabled
If above settings are alredy correct then check the drive part
If it is missing from Windows 2003 then it could be a sign of a corrupted OS but shouldn't affect Backup Exec's ability to communicate to the drive.
The error message that you are getting is reported when there is a hardware fault. You either have a faulty tape drive, tape, controller, or faulty cables (or a combination of them all). Contacting HP technical support probably wouldn't be a bad plan of action at this time.
HP StorageWorks 1/8 G2 says it all...it seems like your drive has died. I have had a LOT of experience with these,and I am actually in the process of replacing them with HP StorageWorks MSL2024 G3 tape libraries.
For some reason, the drives on the G2 crash...and they crash regularily. pkh is correct, and his suggestion to download HP LTT will confirm any issues. From there you have to log the call with HP to replace under warranty, or buy a new drive. And out of warranty, the drives are expensive!
Inventorying won't be any guide...that just reads...it is when you write to the tape that it shows the error...