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backupexec 20.3 restore fails

MajIT
Level 1

Hello everyone,

Lately we had a crash in our Servers (Exchange Server Specifically), and we tried to restore the mailbox databases using Veritas Backup Exec 20.3, but the restore failed with the below error:

 

V-79-57344-57442 - Restore failed when processing blocked items. An integrity check failed on the encryption key used to protect the internal list of blocked files. Contact technical support to reset the encryption key and the internal list of blocked items.

 

Anybody faced this issue before?

Thank You

3 REPLIES 3

Marianne
Moderator
Moderator
Partner    VIP    Accredited Certified

Please log a SEV 1 support call with Veritas. 

See this TN: https://www.veritas.com/support/en_US/article.100044960

Restore jobs fail with an error processing blocked items.

 
Article: 100044960
Last Published: 2019-03-05
Ratings:  0 0
Product(s): Backup Exec

Problem

All Restore jobs fail with an error processing blocked items.

This issue may occur after upgrading to Backup Exec 20.3 or updating to Backup Exec 20 Feature Pack 3.

Error Message

V-79-57344-57437 - Restore failed while processing blocked items. Failed to read from the internal list of the blocked items.

0xe000e05d - Restore failed while processing blocked items. Failed to read from the internal list of the blocked items.
Final error category: Job Errors

Cause

This issue could be related to disabling Backup Exec's SSL Security features in a previous version and or feature pack of Backup Exec.  

Solution

This issue is currently under investigation by Veritas Technologies LLC. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Veritas Sales representative or the Veritas Sales group to discuss these concerns.
 
Note: Customers experiencing this issue are encouraged to contact Veritas Technical Support as data is still being collected to assist in resolving this issue.

 

mayoal
Level 1

Same issue here, did you got this addressed?

I'm on 20.5

RogRubin
Moderator
Moderator
Employee

If you have that exact issue then as per above mentioned article:
https://www.veritas.com/support/en_US/article.100044960

Solution

This issue is fixed in Backup Exec 21.