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bakcup error and the refer link is not available

jerry_wang
Level 3
Error category    : Resource Errors
Error : e000846b - The resource could not be backed up because an error occurred while connecting to the Backup Exec for Windows Servers Remote Agent. Make sure that the correct version of the Remote Agent is installed and running on the target computer.
For additional information regarding this error refer to link V-79-57344-33899 backup exec for windows server version is 11d, netware remote agent is 9.20 Thanks...
1 ACCEPTED SOLUTION

Accepted Solutions

CraigV
Moderator
Moderator
Partner    VIP    Accredited
Hi Jerry,

Do a push installation of the RAWS agent from your media server to that server in question.
That will solve the issue...I have had this myself on a couple of occassions, specifically when trying to backup 11D agents using 12.5, or having done SP upgrades on the media server and not pushing any updates out to the remote servers!
Failing that, please follow the attached Symantec tech article to do it manually:

http://seer.support.veritas.com/docs/276931.htm

Laters!

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2 REPLIES 2

CraigV
Moderator
Moderator
Partner    VIP    Accredited
Hi Jerry,

Do a push installation of the RAWS agent from your media server to that server in question.
That will solve the issue...I have had this myself on a couple of occassions, specifically when trying to backup 11D agents using 12.5, or having done SP upgrades on the media server and not pushing any updates out to the remote servers!
Failing that, please follow the attached Symantec tech article to do it manually:

http://seer.support.veritas.com/docs/276931.htm

Laters!

CraigV
Moderator
Moderator
Partner    VIP    Accredited
Any news here Jerry?