02-27-2015 10:18 AM
Hi,
i had BE 2014 SP1 running fine for some month, now i had to update to SP2 for some problems mit Tape usage.
But in the last weeks, since installation of SP2 the bengine keeps crashing about every week.
I have Windows 2012 R2 Update 1 Std, All Updates, English Language
I have BE 2014 SP2 (14.1.1786.1093) and i just keeps crashing during normal backup jobs (Backup, Catalog, Duplicate).
Today the engine crashed during a backup of a Hyper-V SQL Server (Windows 2012 R2, SQL 2012) during increment backup.
Last week it crashed during a catalog job of a Hyper-V SQL Server (GRT) job.
Where can i start debugging?
Symantec is helpless because, the event log show´s no useful information .
A process crash has been detected.
Faulting application: bengine.exe 14.1.1786.1093
Faulting module: ??? ???
I had a case open, but support wasn´t able to find some hints, so they closed the case.
Any help is appreciated.
Thanks
Jürgen
PS. I will install first the Hotfix 227745
02-28-2015 11:08 AM
...have you tried to reinstall SP2? Have you tried a repair of the BE installation?
Thanks!
03-01-2015 11:30 PM
Would you PM me the case number ? Thanks.
03-02-2015 12:49 AM
Hi,
case nr. was 08271320.
But symantec skewed the problem.
Instead of working on the app crash of the engine, they changed the topic to
"Issue: Catalogs - Hyper V machines - Event iD: 3 -filter manager failed to attach to volume '\Device\Harddisk\"
The engine was crashing during a catalog, but it was crashing during normal inc. backup similarly.
I installed the new hotfix at the weekend and i will report back if this fixed something.
Thanks
Jürgen
03-02-2015 12:58 AM
Hi
i had the case nr. 08271320
Symantec skewed the case a bit.
they couldn´t work on the crash, because no faulty module was shown in event log.
so they worked on
Issue: Catalogs - Hyper V machines - Event iD: 3 -filter manager failed to attach to volume '\Device\Harddisk\
i installed the last hotfix and will have an eye on the problem.
Thanks
Jürgen
03-02-2015 01:23 AM
Thanks for the case number. I'll have the case reopened for further & proper investigation of this issue.
03-06-2015 12:01 AM
Thanks VJware,
I have installed the last hotfix but no success.
A process crash has been detected.
Faulting application: bengine.exe 14.1.1786.1103
Faulting module: BEImage.dll 14.1.1786.1093
Fault offset 0xa6131
Exception code 0xc0000005.
And symantec only "tries" to call me.
So , how can i debug fix the at my own ...
03-06-2015 12:21 AM
Yes
03-06-2015 12:21 AM
Crash dump analysis requires access to public & private symbols, source code etc & hence, the suggestion to log a case. Let me have a look @ the engineer availability for your case. Would you be currently available to work on your case ?
P.S. the faulting module seems to indicate an issue with the cataloging. Is "Delayed cataloging" enabled ?