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beremote.exe memory leak

Sergio_Maroni
Level 4

hello every one!

When i`m connect to be server with Administrative console and try find some file to restore. On media server process beremote.exe start leak  memory some times it expand to 15 GB.

 Why it`s going and what i`m must do. I`m have BE 2010 R3. Buy default state beremote.exe use 20KB.

6 REPLIES 6

CraigV
Moderator
Moderator
Partner    VIP    Accredited

Hi Sergio,

 

If you have an AV on that server in question, check and make sure it isn't actively scanning that process. If it is, put in an exclusion and check that memory doesn't balloon again!

Thanks!

Sergio_Maroni
Level 4

no, we dont use AV (antivirus) on that server.

But on my computers i`m use AV.

CraigV
Moderator
Moderator
Partner    VIP    Accredited

OK...then make sure your media server is fully patched, and that you have push-installed these patches out to any remote servers you might have.

If this still doesn't work, uninstall the RAWS agent, and then reinstall it.

VJware
Level 6
Employee Accredited Certified

What is the OS of the server ? Does the memory leak occur only during certain operations or at all times ?

Sergio_Maroni
Level 4

Windows server 2008, memory leak only during certain operation, when search file for restore at remote admin console.

Sergio_Maroni
Level 4

all patch installed.

i will try reinstall raws.