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bermote exec crash during offhost backup - 2010 r3

Heems
Level 2

I am running 2010 R3 with latest hotfixes.  We are performing offhost backup using Dell Equallogic hardware VSS provider.  I am backup up 4 volumes on the SAN, however for one of them beremote.exe crashes on the media server.  Media server is running Windows 2008 R2 (x64). Here is the dump:

Log Name:      Application
Source:        Application Error
Date:          8/31/2011 10:17:12 AM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      s1.domain.local
Description:
Faulting application name: beremote.exe, version: 13.0.5204.109, time stamp: 0x4e18e5d6
Faulting module name: MSVCP80.dll, version: 8.0.50727.4940, time stamp: 0x4ca2b550
Exception code: 0xc0000005
Fault offset: 0x000000000002bb72
Faulting process id: 0x980
Faulting application start time: 0x01cc67f010bdf1f3
Faulting application path: D:\Program Files\Symantec\Backup Exec\beremote.exe
Faulting module path: C:\Windows\WinSxS\amd64_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.4940_none_88df89932faf0bf6\MSVCP80.dll
Report Id: 4c8e75c1-d3e4-11e0-b99c-00188b7e3f0f
 

1 REPLY 1

Corey_Wilson
Level 6

same issue, any fix?