can't see exchange

[SFPandora]

I have a windows small business 2008 with backup exec 12.5. with all updated installed. My problem is that I cannot see exchange first storage group and second storage group when i create a backup process . The strange thing is that I could see them till some days ago.... I still have a backup process created to backup exchange and if I start it, I receive the following error:
error 0xe000fe1f. The device cannot be found.
The only thing changed in the last days is the installation of some updates.
Please someone help: it's not a good living without exchange backup....:(

[CraigV]

Hi,

Remove your Exchange agent license in BEWS, restart your services, re-add them, and restart the services 1 more time.
I had the same sort of problem, and that's what fixed it.

Laters!

[#3]

I came accross the same issue few days ago, uninstalling the excahnge agent license key and reinstalling does resolves the issue,

[#4]

if the uninstalling and reinstalling exchange license key does not help, please follow the steps listed below....make sure the backup exec remote agent service is running and on local system account....

1. Add a DWORD value called MonadRpcTimeout in the Registry on the Backup Exec server and the Exchange server into the following location:
HKLM\Software\Symantec\Backup Exec For Windows\Backup Exec\Engine\Exchange

2. Set the value of MonadRpcTimeout to 7200 decimal

3. Restart the remote agent and backup exec services

and than check....

please mark it a solution if this resolves the issue

[SFPandora]

Thank you for the answers, even on sunday. Can you explain me the procedure to uninstall and reinstall the exchange agent? I don't want to have other problems...

[CraigV]

Hi,

You'd go Tools --> Install Options and License Keys on this Media Server...

This will show you your licenses. You can click on your Exchange license, and then click Remove and follow the prompts.

Restart your services, and then re-add your licenses in exactly the same way.

[SFPandora]

Ok I forgot to say it's a backup exec small business edition so I have just one key. Sorry it's my first time with be and I didn't know other version had many keys. Anyway my problem is: I go on tools--> install options and license keys on this media server, I remove the key, then I have two option: cancel or next. If I choose cancel I exit but if I open Install options and license keys again the key is still there. If I go choose next I find the be component selection and in the end the button is install...
If I select install will be fully reinstalled?

[CraigV]

It should uninstall it. Once done, you are able to put the licenses in again. I know that's how it works with BEWS.

[SFPandora]

Well nothing to do. I tried uninstalling and reinstalling and I tried modifying the registry but there's no change.

[SFPandora]

could be a permission problem? I changed account one or two weeks ago. anyway now i'm using the old one. What kind of permission are needed? I notice I can't even access to sharepoint resources at the moment; if I try to select it I receive an error. I'm using the domain admin account

[CraigV]

Domain Admins should be sufficient for that.

Another thing to try is to create a new user account with the same permissions, and use that as the logon account. Have seen that clear up issues too.

[SFPandora]

I started to use a new account copying permission from the domain admin user, but when problems started I thought that could be the problem and I returned to use domain admin. Do all be services run with the same account?

[CraigV]

All the services would yes, bar 1 which runs with the local system account.
You could change the service account details manually through the Services snap-in for Windows Server, or through BEutility.exe for example. A restart of the services commits those changes.

[SFPandora]

ok. which is the service that runs with local system account? I'll try this way, this is my last chance I think,,, I also tried with ntbackup and it sees exchange storage.

[SFPandora]

I tried with ntbackup to backup exchange storage and I received an error, too. Now also ntbackup can't see exchange storage :(

[CraigV]

Dude,

Best to log a call then and post the solution here in the forums. Close the forum query with your solution if it works...weird!

[SFPandora]

Ok, ntbackup works. Maybe the first some user was using his email? Anyway the problem seems bound to be. I still need to know which service runs with local system account.
Ok, this is what I find in log using sgmon and logging just Job Engines, Raws, Agent browser:

BECryptoInit: Initialized locks for SSL callbacks
BECryptoInit: BECrypto non-FIPS mode successfully enabled.
Cluster" key does not appear to be present in the registry
Failed to open Microsoft cluster ()
CS cluster keys do not appear to be present in the registry
Failed to open VCS cluster ()
"Cluster" key does not appear to be present in the registry
Failed to open Microsoft cluster ()
VCS cluster keys do not appear to be present in the registry
Failed to open VCS cluster ()
UIVirtualObjectView(JobHistoryView) Queried Count: 0 items.
UIVirtualObjectView(JobHistoryView) Queried Count: 0 items.
UIVirtualObjectView(JobHistoryView) Queried Count: 19 items.
UIVirtualObjectView(JobHistoryView) Queried 19 items: 0 to 18
Beginning agent database grooming.
Agent database grooming complete.

Then when I use my old backup process used to backup mail, this is what appears in log (same option as before)
BEREMOTE: [04/11/09 12.27.03] [9836]     -->Microsoft Windows Network<-- address 0x0000013F0F40 type 7 subtype 0 feature bits 0x00000082 0x00000000 dataId 0 bedsId 0 bedsVer 0
BEREMOTE: [04/11/09 12.27.03] [9836]     -->Shadow?Copy?Components<-- address 0x0000013C9670 type 18 subtype 0 feature bits 0x03020109 0x00000000 dataId 47 bedsId 47 bedsVer 0
BEREMOTE: [04/11/09 12.27.03] [9836]     -->System?State<-- address 0x0000013A3880 type 30 subtype 0 feature bits 0x00020000 0x00000000 dataId 59 bedsId 59 bedsVer 0
BEREMOTE: [04/11/09 12.27.03] [9836]     -->Server farm1 (SERVER)<-- address 0x00000141DC60 type 36 subtype 0 feature bits 0x00020082 0x00000000 dataId 71 bedsId 71 bedsVer 0
BEREMOTE: [04/11/09 12.27.03] [9836]     -->\\SERVER<-- address 0x0000013FA920 type 7 subtype 2 feature bits 0x0030C002 0x00004280 dataId 0 bedsId 0 bedsVer 0
BEREMOTE: [04/11/09 12.27.03] [9836]         -->\\SERVER\Address<-- address 0x0000013F2140 type 5 subtype 1 feature bits 0x0010C0B1 0x00000000 dataId 14 bedsId 14 bedsVer 3
BEREMOTE: [04/11/09 12.27.03] [9836]         -->\\SERVER\DLOAgent<-- address 0x0000013F2340 type 5 subtype 1 feature bits 0x0010C0B1 0x00000000 dataId 14 bedsId 14 bedsVer 3
BEREMOTE: [04/11/09 12.27.03] [9836]         -->\\SERVER\ExchangeOAB<-- address 0x0000013F2540 type 5 subtype 1 feature bits 0x0010C0B1 0x00000000 dataId 14 bedsId 14 bedsVer 3
BEREMOTE: [04/11/09 12.27.03] [9836]         -->\\SERVER\file condivisi<-- address 0x0000013F2740 type 5 subtype 1 feature bits 0x0010C0B1 0x00000000 dataId 14 bedsId 14 bedsVer 3
BEREMOTE: [04/11/09 12.27.03] [9836]         -->\\SERVER\NETLOGON<-- address 0x0000013F2940 type 5 subtype 1 feature bits 0x0010C0B1 0x00000000 dataId 14 bedsId 14 bedsVer 3
BEREMOTE: [04/11/09 12.27.03] [9836]         -->\\SERVER\programmi<-- address 0x0000013F2B40 type 5 subtype 1 feature bits 0x0010C0B1 0x00000000 dataId 14 bedsId 14 bedsVer 3
BEREMOTE: [04/11/09 12.27.03] [9836]         -->\\SERVER\Public<-- address 0x0000013F2D40 type 5 subtype 1 feature bits 0x0010C0B1 0x00000000 dataId 14 bedsId 14 bedsVer 3
BEREMOTE: [04/11/09 12.27.03] [9836]         -->\\SERVER\RedirectedFolders<-- address 0x0000013F2F40 type 5 subtype 1 feature bits 0x0010C0B1 0x00000000 dataId 14 bedsId 14 bedsVer 3
BEREMOTE: [04/11/09 12.27.03] [9836]         -->\\SERVER\Resources$<-- address 0x0000013F3140 type 5 subtype 1 feature bits 0x0010C0B1 0x00000000 dataId 14 bedsId 14 bedsVer 3
BEREMOTE: [04/11/09 12.27.03] [9836]         -->\\SERVER\SYSVOL<-- address 0x0000013F3340 type 5 subtype 1 feature bits 0x0010C0B1 0x00000000 dataId 14 bedsId 14 bedsVer 3
BEREMOTE: [04/11/09 12.27.03] [9836]         -->\\SERVER\UpdateServicesPackages<-- address 0x0000013F3540 type 5 subtype 1 feature bits 0x0010C0B1 0x00000000 dataId 14 bedsId 14 bedsVer 3
BEREMOTE: [04/11/09 12.27.03] [9836]         -->\\SERVER\UserShares<-- address 0x0000013F3740 type 5 subtype 1 feature bits 0x0010C0B1 0x00000000 dataId 14 bedsId 14 bedsVer 3
BEREMOTE: [04/11/09 12.27.03] [9836]         -->\\SERVER\WsusContent<-- address 0x0000013F3940 type 5 subtype 1 feature bits 0x0010C0B1 0x00000000 dataId 14 bedsId 14 bedsVer 3
BEREMOTE: [04/11/09 12.27.03] [9836]         -->\\SERVER\WSUSTemp<-- address 0x0000013F3B40 type 5 subtype 1 feature bits 0x0010C0B1 0x00000000 dataId 14 bedsId 14 bedsVer 3
BEREMOTE: [04/11/09 12.27.03] [9836]         -->\\SERVER\C:<-- address 0x0000013F3D40 type 5 subtype 0 feature bits 0x0B111579 0x00000000 dataId 14 bedsId 14 bedsVer 3
BEREMOTE: [04/11/09 12.27.03] [9836]         -->\\SERVER\E:<-- address 0x0000013F3F40 type 5 subtype 0 feature bits 0x0B111579 0x00000000 dataId 14 bedsId 14 bedsVer 3
BEREMOTE: [04/11/09 12.27.03] [9836]         -->\\SERVER\F:<-- address 0x0000013F4140 type 5 subtype 0 feature bits 0x0B111579 0x00000000 dataId 14 bedsId 14 bedsVer 3
BEREMOTE: [04/11/09 12.27.03] [9836]         -->\\SERVER\Shadow?Copy?Components<-- address 0x0000013A39E0 type 18 subtype 0 feature bits 0x03020109 0x00000000 dataId 47 bedsId 47 bedsVer 0
BEREMOTE: [04/11/09 12.27.03] [9836]         -->\\SERVER\System?State<-- address 0x0000013A3B10 type 30 subtype 0 feature bits 0x00020000 0x00000000 dataId 59 bedsId 59 bedsVer 0
BEREMOTE: [04/11/09 12.27.03] [9836]         -->SERVER\MICROSOFT##SSEE<-- address 0x0000013FA3F0 type 16 subtype 1 feature bits 0x0022C000 0x00001004 dataId 43 bedsId 43 bedsVer 0
BEREMOTE: [04/11/09 12.27.03] [9836]         -->SERVER\SBSMONITORING<-- address 0x00000141D730 type 16 subtype 1 feature bits 0x0022C000 0x00001004 dataId 43 bedsId 43 bedsVer 0
BEREMOTE: [04/11/09 12.27.03] [9836]         -->SERVER\BKUPEXEC<-- address 0x0000013DEB80 type 16 subtype 1 feature bits 0x0022C000 0x00001004 dataId 43 bedsId 43 bedsVer 0
BEREMOTE: [04/11/09 12.27.03] [9836]     End of List
BEREMOTE: [04/11/09 12.27.03] [9836]     FS_BlowOutMachine: returning 0
BEREMOTE: [04/11/09 12.27.03] [9836]     FS_CreateTempDLE
BEREMOTE: [04/11/09 12.27.03] [9836]       11 = 0xE00084AF
BEREMOTE: [04/11/09 12.27.03] [9836]       12 = 0xE00084AF
BEREMOTE: [04/11/09 12.27.03] [9836]     Notes Agent:CLNFileSystem::CreateTempDLE
BEREMOTE: [04/11/09 12.27.03] [9836]     Notes Agent:CLNFileSystem::CreateTempDLE Exiting[-536805853]
BEREMOTE: [04/11/09 12.27.03] [9836]       13 = 0xE000FE23
BEREMOTE: [04/11/09 12.27.03] [9836]     RMAN_CreateTempDLE: Function called
BEREMOTE: [04/11/09 12.27.03] [9836]       14 = 0xE000FE23
BEREMOTE: [04/11/09 12.27.03] [9836]       16 = 0xE000FE23
BEREMOTE: [04/11/09 12.27.03] [9836]       17 = 0xE000FE23
BEREMOTE: [04/11/09 12.27.03] [9836]       18 = 0x00000001
BEREMOTE: [04/11/09 12.27.03] [9836]       19 = 0xE00084AF
BEREMOTE: [04/11/09 12.27.03] [9836]       20 = 0xE00084AF
BEREMOTE: [04/11/09 12.27.03] [9836]       21 = 0xE00084AF
BEREMOTE: [04/11/09 12.27.03] [9836]     OFF_HOST_FS::OpenOHMetadataFile( :( error Opening the file (C:\Program Files\Symantec\Backup Exec\Data\)
BEREMOTE: [04/11/09 12.27.03] [9836]     OFF_HOST_FS::GetDLEDetailsFromMDSrc() Status E_FS_OFF_HOST_DATA_CREATE_ERROR (E0000301) Opening the metadata source
BEREMOTE: [04/11/09 12.27.03] [9836]     OFF_HOST_FS::CreateTempDLE( ) Status E_FS_OFF_HOST_DATA_CREATE_ERROR (E0000301) creating Dle when creating temp Dle for device \\SERVER\Microsoft Information Store\First Storage Group
BEREMOTE: [04/11/09 12.27.03] [9836]       23 = 0xE0000301
BEREMOTE: [04/11/09 12.27.03] [9836]       26 = 0x00000001
BEREMOTE: [04/11/09 12.27.03] [9836]     ====>DB2_CreateTempDLE
BEREMOTE: [04/11/09 12.27.03] [9836]       28 = 0xE000FE23
BEREMOTE: [04/11/09 12.27.03] [9836]       30 = 0xE00084AF
BEREMOTE: [04/11/09 12.27.03] [9836]       31 = 0xE00084AF
BEREMOTE: [04/11/09 12.27.03] [9836]       33 = 0xE000FE23
BEREMOTE: [04/11/09 12.27.03] [9836]       35 = 0xE00084AF
BEREMOTE: [04/11/09 12.27.03] [9836]       36 = 0xE00084AF
BEREMOTE: [04/11/09 12.27.03] [9836]     evFileSystem::EV_CreateTempDLE
BEREMOTE: [04/11/09 12.27.03] [9836]     evFileSystem::EV_CreateTempDLE: osID (70) is not an EV osID
BEREMOTE: [04/11/09 12.27.03] [9836]       37 = 0xE000FE23
BEREMOTE: [04/11/09 12.27.03] [9836]       38 = 0xE00084AF
BEREMOTE: [04/11/09 12.27.03] [9836]     VM_VCBPROXY_FS::CreateTempDLE( ) Status DRIVE_DESCRIPTOR_ERROR (E000FE23) creating Dle when creating temp Dle for device \\SERVER\Microsoft Information Store\First Storage Group
BEREMOTE: [04/11/09 12.27.03] [9836]       39 = 0xE000FE23
BEREMOTE: [04/11/09 12.27.03] [9836]        5 = 0xE000FE23
BEREMOTE: [04/11/09 12.27.03] [9836]        7 = 0xE000FE23
BEREMOTE: [04/11/09 12.27.03] [9836]       15 = 0xE000FE23
BEREMOTE: [04/11/09 12.27.03] [9836]       22 = 0xE000FE23
BEREMOTE: [04/11/09 12.27.03] [9836]       41 = 0xE000FE23
BEREMOTE: [04/11/09 12.27.03] [9836]     FS_CreateTempDLE
BEREMOTE: [04/11/09 12.27.03] [9836]       11 = 0xE000FE23
BEREMOTE: [04/11/09 12.27.03] [9836]       12 = 0xE000FE23
BEREMOTE: [04/11/09 12.27.03] [9836]     Notes Agent:CLNFileSystem::CreateTempDLE
BEREMOTE: [04/11/09 12.27.03] [9836]     Notes Agent:CLNFileSystem::CreateTempDLE Exiting[-536805853]
BEREMOTE: [04/11/09 12.27.03] [9836]       13 = 0xE000FE23
BEREMOTE: [04/11/09 12.27.03] [9836]     RMAN_CreateTempDLE: Function called
BEREMOTE: [04/11/09 12.27.03] [9836]     CheckIfNodeNameIsClusterName: Node name passed is SERVER
BEREMOTE: [04/11/09 12.27.03] [9836]     CheckIfNodeNameIsClusterName: Server name converted is SERVER
BEREMOTE: [04/11/09 12.27.03] [9836]     CheckIfNodeNameIsClusterName: The node name passed for check is SERVER
BEREMOTE: [04/11/09 12.27.03] [9836]     CheckIfNodeNameIsClusterName:- The nodename passed is physical nodename.
BEREMOTE: [04/11/09 12.27.03] [9836]     The node ( SERVER ) is physical node name.
BEREMOTE: [04/11/09 12.27.03] [9836]       14 = 0xE000FE23
BEREMOTE: [04/11/09 12.27.03] [9836]       16 = 0xE000FE23
BEREMOTE: [04/11/09 12.27.03] [9836]       17 = 0xE000FE23
BEREMOTE: [04/11/09 12.27.03] [9836]       18 = 0x00000001
BEREMOTE: [04/11/09 12.27.03] [9836]       19 = 0xE00084AF
BEREMOTE: [04/11/09 12.27.03] [9836]       20 = 0xE00084AF
BEREMOTE: [04/11/09 12.27.03] [9836]       21 = 0xE00084AF
BEREMOTE: [04/11/09 12.27.03] [9836]     OFF_HOST_FS::OpenOHMetadataFile( :( error Opening the file (C:\Program Files\Symantec\Backup Exec\Data\)
BEREMOTE: [04/11/09 12.27.03] [9836]     OFF_HOST_FS::GetDLEDetailsFromMDSrc() Status E_FS_OFF_HOST_DATA_CREATE_ERROR (E0000301) Opening the metadata source
BEREMOTE: [04/11/09 12.27.03] [9836]     OFF_HOST_FS::CreateTempDLE( ) Status E_FS_OFF_HOST_DATA_CREATE_ERROR (E0000301) creating Dle when creating temp Dle for device \\SERVER\Microsoft Information Store\First Storage Group
BEREMOTE: [04/11/09 12.27.03] [9836]       23 = 0xE0000301
BEREMOTE: [04/11/09 12.27.03] [9836]       26 = 0x00000001
BEREMOTE: [04/11/09 12.27.03] [9836]     ====>DB2_CreateTempDLE
BEREMOTE: [04/11/09 12.27.03] [9836]       28 = 0xE000FE23
BEREMOTE: [04/11/09 12.27.03] [9836]       AD:Device (\\SERVER\Microsoft Information Store\First Storage Group) is not ours...
BEREMOTE: [04/11/09 12.27.03] [9836]       30 = 0xE00084AF
BEREMOTE: [04/11/09 12.27.03] [9836]       31 = 0xE00084AF
BEREMOTE: [04/11/09 12.27.03] [9836]       33 = 0xE000FE23
BEREMOTE: [04/11/09 12.27.03] [9836]       35 = 0xE00084AF
BEREMOTE: [04/11/09 12.27.03] [9836]       36 = 0xE00084AF
BEREMOTE: [04/11/09 12.27.03] [9836]     evFileSystem::EV_CreateTempDLE
BEREMOTE: [04/11/09 12.27.03] [9836]     evFileSystem::EV_CreateTempDLE: Agent not authorized.
BEREMOTE: [04/11/09 12.27.03] [9836]       37 = 0xE000FE23
BEREMOTE: [04/11/09 12.27.03] [9836]       VRTSRV:Device does not belong to us...(0xe00084af)
BEREMOTE: [04/11/09 12.27.03] [9836]       38 = 0xE00084AF
BEREMOTE: [04/11/09 12.27.03] [9836]     VM_VCBPROXY_FS::CreateTempDLE( ) Status DRIVE_DESCRIPTOR_ERROR (E000FE23) creating Dle when creating temp Dle for device \\SERVER\Microsoft Information Store\First Storage Group
BEREMOTE: [04/11/09 12.27.03] [9836]       39 = 0xE000FE23
BEREMOTE: [04/11/09 12.27.03] [9836]        5 = 0xE000FE23
BEREMOTE: [04/11/09 12.27.03] [9836]        7 = 0xE000FE23
BEREMOTE: [04/11/09 12.27.03] [9836]       15 = 0xE000FE23
BEREMOTE: [04/11/09 12.27.03] [9836]       22 = 0xE000FE23
BEREMOTE: [04/11/09 12.27.03] [9836]       41 = 0xE000FE23
BEREMOTE: [04/11/09 12.27.03] [9836]     ERROR: CreateBSD: Couldn't find \\SERVER\Microsoft Information Store\First Storage Group
BEREMOTE: [04/11/09 12.27.03] [9836]     startBackup: CreateBSD() failed!
BEREMOTE: [04/11/09 12.27.03] [9836]     Backup Job Stop(10)  - Wed Nov 04 12:27:03 2009
BENGINE:  [04/11/09 12.27.03] [7580]    

    dataStartBackup: ndmpSendRequest returned: 0x0, 0
BENGINE:  [04/11/09 12.27.03] [7580]     ERROR: 10 Error: Invalid device
BENGINE:  [04/11/09 12.27.03] [7580]    

    dataStartBackup: ERROR returning: 0x10, 16
BEREMOTE: [04/11/09 12.27.03] [9836]     ERROR: ndmpdDataStop: invalid state to process stop request.
BENGINE:  [04/11/09 12.27.03] [7580]     ERROR: 13 Error: Invalid state to process request
BENGINE:  [04/11/09 12.27.03] [7580]     NDMPAgentConnector::EndConnection(): Data Server = SERVER
BEREMOTE: [04/11/09 12.27.03] [9836]     @@@@@@@MyCloseSocket called with sockfd = 1148(0x47c)    retval = 0
BENGINE:  [04/11/09 12.27.03] [4364]     DeviceManager: incoming event fired
BENGINE:  [04/11/09 12.27.03] [4364]     DeviceManager: processing pending requests
BENGINE:  [04/11/09 12.27.03] [4364]     DeviceManager: query cache miss
BENGINE:  [04/11/09 12.27.03] [4364]     Available and held drives from the pool
BENGINE:  [04/11/09 12.27.03] [4364]         HP 1 {0ef928ee-638a-4b7a-9e9b-df05cb714ea5}
BENGINE:  [04/11/09 12.27.03] [4364]     Drives not in use by the Engine
BENGINE:  [04/11/09 12.27.03] [4364]         HP 1 {0ef928ee-638a-4b7a-9e9b-df05cb714ea5}
BENGINE:  [04/11/09 12.27.03] [4364]     Drives available (not in use and not held)
BENGINE:  [04/11/09 12.27.03] [4364]         HP 1 {0ef928ee-638a-4b7a-9e9b-df05cb714ea5}
BENGINE:  [04/11/09 12.27.03] [4364]     Handing out session {1d51d1ca-50a4-4f3b-aa96-a8468d8c3738} based on available drive:
BENGINE:  [04/11/09 12.27.03] [4364]         HP 1 {0ef928ee-638a-4b7a-9e9b-df05cb714ea5}
BENGINE:  [04/11/09 12.27.03] [4364]     DeviceManager: returned result to caller 0x00000000
BENGINE:  [04/11/09 12.27.03] [4364]     DeviceManager: going to sleep for 900000 msecs
BENGINE:  [04/11/09 12.27.00] [1018]      BackupJob: thread id 0x000027C4 acquired device HP 1.
BENGINE:  [04/11/09 12.27.00] [1018]      BackupJob: thread id 0x000027C4 trying to mount scratch volume.
BENGINE:  [04/11/09 12.27.06] [6036]     Updating status for: 'backup posta' (0xC 0x8)
BENGINE:  [04/11/09 12.27.06] [6036]     Status for: 'backup posta' updated
PVLSVR:   [11/04/09 12.27.18] [0000]     HP 1 - TapeAlertFlags: 0x0000000000000000, hr = 0x0
PVLSVR:   [11/04/09 12.27.18] [0000]     [12744] 11/04/09 12:27:18 "Cluster" key does not appear to be present in the registry
PVLSVR:   [11/04/09 12.27.18] [0000]     [12744] 11/04/09 12:27:18 Failed to open Microsoft cluster ()
PVLSVR:   [11/04/09 12.27.18] [0000]     [12744] 11/04/09 12:27:18 VCS cluster keys do not appear to be present in the registry
PVLSVR:   [11/04/09 12.27.18] [0000]     [12744] 11/04/09 12:27:18 Failed to open VCS cluster ()
PVLSVR:   [11/04/09 12.27.18] [0000]     HP 1 - TapeAlertFlags: 0x0000000000000000, hr = 0x0
PVLSVR:   [11/04/09 12.27.19] [0000]     HP 1 - TapeAlertFlags: 0x0000000000000000, hr = 0x0
BESERVER: [04/11/09 12.27.02] [1280]      "Cluster" key does not appear to be present in the registry
BESERVER: [04/11/09 12.27.02] [1280]      Failed to open Microsoft cluster ()
BESERVER: [04/11/09 12.27.02] [1280]      VCS cluster keys do not appear to be present in the registry
BESERVER: [04/11/09 12.27.02] [1280]      Failed to open VCS cluster ()

The problem seems to be when be try to open VCS cluster.. anyone has a solution? Thanks....

[CraigV · Accepted solution]

Services should be as follows:

Backup Exec Agent Browser - Domain Service Account
Backup Exec Device and Media Service - Domain Service Account
Backup Exec Job Engine - Domain Service Account
Backup Exec Remote Agent for Windows Systems - Local System
Backup Exec Server - Domain Service Account

Laters!

[SFPandora]

That was the problem! BE Remote agent was running as domain user. Now I can see Exchange storage. I wait to mark as solution because I need to try backup and I can't till tonight. Another strange thing: there's still "Failed to open VCS cluster" in log. If I resolve every issue with Exchange maybe is better to open another discussion for that?

[CraigV]

Hi,

Ja, it is best. There are a number of forums here where other people tack their queries to someone else's original queries which is a bit unfair.

But, in your case, if you've got some other problem, opening another discussion means it's open for everyone else to see and search for...

Laters!