cancel
Showing results for 
Search instead for 
Did you mean: 

cannot install remote agent on Ms System Center Config Manager server

jon_manager
Level 4

When trying to install the agent, I get Final error 0x643. The utility job information section says error connecting and to check computer availability, WMI is enabled, firewall not blocking.

1. The server is on

2. WMI is enabled and running

3. Windows Firewall is off.

The Agent install has worked on every other (approx 10) Windows 2008 servers on my network. It's just this one which refuses to play ball.

Can anyone advise what could be going on and what troubleshooting steps I can take?

 

1 ACCEPTED SOLUTION

Accepted Solutions

CraigV
Level 6
Partner    VIP    Accredited

...what error message do you get? Have you tried to do a manual installation? Have you made sure that any AV installed isn't blocking the installation?

Thanks!

View solution in original post

7 REPLIES 7

CraigV
Level 6
Partner    VIP    Accredited

...what error message do you get? Have you tried to do a manual installation? Have you made sure that any AV installed isn't blocking the installation?

Thanks!

View solution in original post

lmosla
Level 6

also on the remote server try a uninstall of .Net Framework and then a reinstall of the most recent version

pkh
Moderator
Moderator
   VIP    Certified

Look for the bkupinst.html and then post it as an attachment

Mai_Ali
Level 4
Accredited Certified

Download the Microsoft .NET Framework Repair Toolto repair the following versions of the .NET Framework, and then reinstall the .NET Framework update:

  • The .NET Framework 4
  • The .NET Framework 3.5 SP1
  • The .NET Framework 3.0 SP2
  • The .NET Framework 2.0 SP2

For more information, see Version 2 of the Microsoft .NET Framework repair tool is available.

Also you can refer below link to fix your issue.

http://support.microsoft.com/kb/976982/en-us

 

 

jon_manager
Level 4

thanks Mai Ali,  but  the fix / reinstall .NET framework didn't work.

Found this: http://www.symantec.com/business/support/index?page=content&id=TECH152711

and did manual install of the RAWS. Backups now working on that server.

 

I note that CraigV suggested that in the first place, so point to him.

 

Thanks

 

 

 

CraigV
Level 6
Partner    VIP    Accredited

Glad you got this sorted out!

Thanks!

jon_manager
Level 4

http://www.symantec.com/business/support/index?page=content&id=TECH177320 describes exact error. Checked the WMI Remote execution security settings on both Media server and remote server (settings already correct) and ran gpupdate /force on both. So not sure if this made any dfference.

Ran manual install as per this article:

http://www.symantec.com/business/support/index?page=content&id=TECH152711

Backup now works.