discovering devices in symantec backupexec 2012 hangs for a long

[Jomy]

discovering devices in symantec backupexec  2012 hangs for a long times

we already installed be2012sp1a but still the problem continuing.

suggestion is appreciated.

Thanks in advance

[pkh]

Go the BE installation directory and use BEUtility to repair BE.  After that, re-boot the media server.

[Larry_Fine]

check the adamm.log file for errors

[mscaraglino]

I solved this problem on a windows server 2008 r2.

In the device manager i have noticed that the library' driver was named as unknown.
Stop all services.
Update drivers with windows update
Restart the server

[Larry_Fine]

your fix was probably a coincidence.  Using "unknown medium changer" for the robotic library is generally the desired driver.

What robotic library & tape drive?  What interface?

[mscaraglino]

Overland NEO200s (HP MSL G3 series with hp drive)

I don't think its a coincidence, but i think it's a bug of sp1a

[Jomy]

our problem was related to tape drive , It was going offline ..

rectified the hardware problem and it is working.

[SIE_PaulDK]

@ Jomy - how did yuo fix the hardware error on your tape drive going offline? It seems I've got the same problem?

[Jomy]

1.shutdown the server

2. power off the tape drive.

3.disconnect cable from server

4 power on server and down after booting to OS

5. connect tape cable to server - power on tape drive once it get ready

6. power on server ..it will detect as new device and windows will load the drivers for the tape drive...verify on device manager..