e000fe5c - An error occurred while retrieving the Microsoft Removable Storage Manager

3 days ago my backup started to fail. Here is the error message. Can anyone tell me what is wrong and what I should do to resolve the problem?
 
Job name            : Baclup EXCHDAMDBFULL
Job type : Backup
Job status : Failed
Job log : C:\Program Files\Symantec\Backup Exec\Data\BEX_DAMDB_00202.xml
Server name : DAMDB
Selection list name : Backup EXCH DAMDB
Device name         : TANDBERG 1
Target name : TANDBERG 1
Media set name : Media Set 1
All Media Used
LTO000008
Error category    : Resource Errors
Error : e000fe5c - An error occurred while retrieving the Microsoft Removable Storage Manager (RSM) data directory. The RSM database could not be backed up.
For additional information regarding this error refer to link V-79-57344-65116
4 Replies

Re: e000fe5c - An error occurred while retrieving the Microsoft Removable Storage Manager

Hi,
 
Try this for and see if the error gets resolved. In Windows Services, stop and disable the service named "Removable Storage."
 
This service is not needed and even competes with Backup Exec for control of the device drivers.

Re: e000fe5c - An error occurred while retrieving the Microsoft Removable Storage Manager

The mentioned service was already disabled

Re: e000fe5c - An error occurred while retrieving the Microsoft Removable Storage Manager

I tried enabling the "Removable Storage" service but it did not help either.

Re: e000fe5c - An error occurred while retrieving the Microsoft Removable Storage Manager

I am having the same issue, it appears to backup completely (all the data is there), but gives a failed error.  I am not running 11d, but 10d instead.
I backup 2 different servers, it works for one, but not the other.
The link provided gives no matches whatsoever.