error 0xe000035e - The Backup Exec Agent for Microsoft Exchange was not used to create the last full backup of this database

[Leo_Young]

 I have a BE2010 R3 running in a production environment.

Yesterday I made a test environment to check If it's Ok to recover from a disaster.

When AD+EX2010 prepared in the test environment, I switched BE to that and did some databases recovery from a latest full backup. 

When I switched BE back to production environment to continue Exchange daily differential backup, Errors occured.

error "0xe000035e - The Backup Exec Agent for Microsoft Exchange was not used to create the last full backup of this database. You must use the Exchange Agent to run a full backup before you run a differential or incremental backup"

These errors appeared to those databases I have ever recovered.

How come?

I have looked thruough KBs and seemed no article was suitable for my case.

[CraigV]

Hi Leo,

did you check these TNs out:

http://www.symantec.com/docs/TECH176158

http://www.symantec.com/docs/TECH124338

http://www.symantec.com/docs/TECH170452

Thanks!

[Leo_Young]

Yes, I did.

But none of them is helpful.

I can make backups in production environment. But just after I switched BE to test environment and back to production environment, the backup failed. No policies changed.

Meantime, there were several logs as below in MsExchange Management. 

Cmdlet Failed. Cmdlet Get-PublicFolderDatabase，parameter {Identity=databasename}.

[Leo_Young]

Yes, I did.

But they are not helpful.

[CraigV]

...are they in separate domains?

[Leo_Young]

No. Testing AD is a whole system backup image restored from one of  ADs in production environment.

[Leo_Young]

Can someone help me?