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error backup exec dlo 12.5 and outlook 64 bits

damienpc31
Level 2

Hello,

 

I'll try to explain my problem but I don't speak very well english.

I use BE 12.5 ans office 365 64bits.

 

On every laptop in my company I have an error message when DLO is launch and I open outlook.

The message indicates i don't have any default client messenger ....

 

I can see on my control pannel it's my default client.

OS is 7 x64

 

If you need more informations, I ll give you

 

Thanks

2 ACCEPTED SOLUTIONS

Accepted Solutions

VJware
Level 6
Employee Accredited Certified

BE DLO 12.5 does not support Windows 7. You would need a recent release of Symantec DLO for supporting Win 7.

 

View solution in original post

CraigV
Moderator
Moderator
Partner    VIP    Accredited

...if it works on Windows 7 x32 then you're lucky. Windows 7 is not supported at all as per previous comment. See the link to the BE 12.5 SCL below:

http://kbdownload.symantec.com/resources/sites/BUSINESS/content/live/TECHNICAL_SOLUTION/62000/TECH62...

BE 2014 supports Windows 7 for a RAWS agent installation:

http://www.symantec.com/business/support/library/BUSINESS/xCL/TECH217478/be_2014_scl.html

The latest version of DLO is now a separate product and also supports Windows 7. See below:

http://kbdownload.symantec.com/resources/sites/BUSINESS/content/live/TECHNICAL_SOLUTION/205000/TECH2...

Thanks!

View solution in original post

3 REPLIES 3

VJware
Level 6
Employee Accredited Certified

BE DLO 12.5 does not support Windows 7. You would need a recent release of Symantec DLO for supporting Win 7.

 

damienpc31
Level 2

yes maybe but, on 32bits clients there are no problem.

Maybe we could try to find one solution ?

CraigV
Moderator
Moderator
Partner    VIP    Accredited

...if it works on Windows 7 x32 then you're lucky. Windows 7 is not supported at all as per previous comment. See the link to the BE 12.5 SCL below:

http://kbdownload.symantec.com/resources/sites/BUSINESS/content/live/TECHNICAL_SOLUTION/62000/TECH62...

BE 2014 supports Windows 7 for a RAWS agent installation:

http://www.symantec.com/business/support/library/BUSINESS/xCL/TECH217478/be_2014_scl.html

The latest version of DLO is now a separate product and also supports Windows 7. See below:

http://kbdownload.symantec.com/resources/sites/BUSINESS/content/live/TECHNICAL_SOLUTION/205000/TECH2...

Thanks!