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error backup exec settings BE16

correctaTIsp
Level 1

After upgrading my BE15 to BE16 when I try to open the Backup Exec Settings menu the message below appears, could someone tell me what to do?

An error with the Backup Exec administration console has occurred.  The administration console will close when you click OK. To restart the console, click the Backup Exec icon or click Start > All Programs > Veritas Backup Exec.

Object reference not set to an instance of an object.
at BackupExec.UI.View.GlobalOptionsDialog..ctor(GlobalOptionsDialogViewModel vm)
   at BackupExec.UI.View.ViewActionImplementation.ShowGlobalOptionsDialog()
   at Symantec.HRO.UI.WPFFramework.WPFCommandBinding.OnExecute(Object item, WPFCommand wpfCommand)
   at Symantec.HRO.UI.WPFFramework.WPFCommandBinding.HandleExecuted(Object sender, ExecutedRoutedEventArgs e)
   at System.Windows.Input.CommandBinding.OnExecuted(Object sender, ExecutedRoutedEventArgs e)
   at System.Windows.Input.CommandManager.ExecuteCommandBinding(Object sender, ExecutedRoutedEventArgs e, CommandBinding commandBinding)
   at System.Windows.Input.CommandManager.FindCommandBinding(CommandBindingCollection commandBindings, Object sender, RoutedEventArgs e, ICommand command, Boolean execute)
   at System.Windows.Input.CommandManager.FindCommandBinding(Object sender, RoutedEventArgs e, ICommand command, Boolean execute)
   at System.Windows.Input.CommandManager.OnExecuted(Object sender, ExecutedRoutedEventArgs e)
   at System.Windows.RoutedEventArgs.InvokeHandler(Delegate handler, Object target)
   at System.Windows.RoutedEventHandlerInfo.InvokeHandler(Object target, RoutedEventArgs routedEventArgs)
   at System.Windows.EventRoute.InvokeHandlersImpl(Object source, RoutedEventArgs args, Boolean reRaised)
   at System.Windows.UIElement.RaiseEventImpl(DependencyObject sender, RoutedEventArgs args)
   at System.Windows.Input.RoutedCommand.ExecuteImpl(Object parameter, IInputElement target, Boolean userInitiated)
   at System.Windows.Input.CommandManager.TransferEvent(IInputElement newSource, ExecutedRoutedEventArgs e)
   at System.Windows.Input.CommandManager.OnExecuted(Object sender, ExecutedRoutedEventArgs e)
   at System.Windows.RoutedEventArgs.InvokeHandler(Delegate handler, Object target)
   at System.Windows.RoutedEventHandlerInfo.InvokeHandler(Object target, RoutedEventArgs routedEventArgs)
   at System.Windows.EventRoute.InvokeHandlersImpl(Object source, RoutedEventArgs args, Boolean reRaised)
   at System.Windows.UIElement.RaiseEventImpl(DependencyObject sender, RoutedEventArgs args)
   at System.Windows.Input.RoutedCommand.ExecuteImpl(Object parameter, IInputElement target, Boolean userInitiated)
   at MS.Internal.Commands.CommandHelpers.CriticalExecuteCommandSource(ICommandSource commandSource, Boolean userInitiated)
   at System.Windows.Controls.MenuItem.InvokeClickAfterRender(Object arg)
   at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)
   at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)

1 REPLY 1

DarthBilly
Level 5
Employee

Sorry for the late reply, Cycle all the Backup Exec services and try again.