error e00084f4

[Radu_Radu]

not backing up to disk, but to tape.

"
Error category : System Errors
Error : e00084f4 - An unknown error has occurred.
For additional information regarding this error refer to link V-79-57344-34036
"

The default system logon on the "BE Device & Media Service" produced the error. I also tried changing it to the local domain admin. Still same error.

I need a fix.

ThanksMessage was edited by:
Radu Radu

[Sharvari_Deshmu]

Hello,

Please check whether there any error in the event viewer related to the deivce?

please check whether the device is "tested" by backup Exec with the help of the list below:

If yes then please install latest veritas drivers.

Backup Exec 10.0 for Windows Servers robotic library Hardware Compatibility List (HCL)
http://support.veritas.com/docs/274348

Backup Exec 10.0 for Windows Servers Standalone Drives Hardware Compatibility List (HCL)
http://support.veritas.com/docs/274347

Latest veritas drivers for 10.0 5520:

VERITAS Backup Exec (tm) 10.0.5520 - Device Driver Installer (20050815) - Includes Tape Driver Release (20050115) and Robotic Library Release (47) (Intel Only)
http://support.veritas.com/docs/278408

Latest veritas drivers for 10.1:

Symantec Backup Exec (tm) 10d (10.1.5629) - Device Driver Installer (20051215) - Includes Tape Driver Release (20051215) and Robotic Library Release (49) (Intel Only)

http://seer.support.veritas.com/docs/280507.htm



If the device is not tested in the hardware compatibility list then please install the latest OEM drivers.








Thanks,

NOTE : If we do not receive your reply within two business days, this post would be marked assumed answered and would be moved to answered questions pool.

[Radu_Radu]

From Application event viewer:

Event Type:Error
Event Source:Backup Exec
Event Category:None
Event ID:57665
Date:1/18/2006
Time:1:18:01 PM
User:N/A
Computer:HDNG1
Description:
Storage device "DELL 2" reported an error on a request to query entity information.

Error reported:
Invalid Physical Volume Library Argument.
.

For more information, click the following link:
http://eventlookup.veritas.com/eventlookup/EventLookup.jhtml
Data:
0000: 01 81 00 e0 f4 84 00 e0 ..àô„.à
0008: 17 00 00 00 00 00 00 00 ........
0010: aa 03 00 00 ª...



Event Type:Error
Event Source:Application Hang
Event Category:(101)
Event ID:1002
Date:1/18/2006
Time:1:28:00 PM
User:N/A
Computer:HDNG1
Description:
Hanging application BkupExec.exe, version 10.1.5629.0, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 48 61 6e 67 ion Hang
0010: 20 20 42 6b 75 70 45 78 BkupEx
0018: 65 63 2e 65 78 65 20 31 ec.exe 1
0020: 30 2e 31 2e 35 36 32 39 0.1.5629
0028: 2e 30 20 69 6e 20 68 75 .0 in hu
0030: 6e 67 61 70 70 20 30 2e ngapp 0.
0038: 30 2e 30 2e 30 20 61 74 0.0.0 at
0040: 20 6f 66 66 73 65 74 20 offset
0048: 30 30 30 30 30 30 30 30 00000000device is "tested" latest drivers installed

Message was edited by:
Radu Radu

[Radu_Radu]

Latest drivers installed. I tried the backup job again after a reboot. Device is tested (Dell PowerVault 122T VS80)

Windows SBS 2003 SP1.

I could really use the help.

thanks

[Renuka_-]

Hello Radu Radu,
- Have you had this problem since the time you installed the device?
- Please ensure that you are ot using a raid controller card, you should be using the scsi interface.
- The deivce is not configured correctly so please ru the device manufacturer's diagnostics to check this.
NOTE : If we do not receive your reply within two business days, this post would be marked assumed answeredand would be moved toanswered questions pool.

[Radu_Radu]

The device has worked fine before. After doing a clean OS install (SBS 2003) and a Symantec Backup Exec 10.d install, it doesn't work.

I am not using a RAID controller. the Dell 122T VS80 has always been connected to a Adaptec 39160 SCSI card. It used to work just fine. No hardware changes.

Thanks.

[Ajit_Kulkarni]

Hello,

Is the device properly detected by Windows ?

Are there any event ids related to the device drive like 9,11,15 etc ?

Kindly update.

Regards

NOTE : If we do not receive your reply within two business days, this post would be marked "assumed answered" and would be moved to "answered questions" pool.

[Radu_Radu]

AS STATED EARLIER, THE ONLY EVENT IDS RELATED TO BACKUP EXEC ARE:


Event Type:Error
Event Source:Backup Exec
Event Category:None
Event ID:57665
Date:1/24/2006
Time:10:21:57 PM
User:N/A
Computer:HDNG1
Description:
Storage device "DELL 2" reported an error on a request to query entity information.

Error reported:
Invalid Physical Volume Library Argument.
.

For more information, click the following link:
http://eventlookup.veritas.com/eventlookup/EventLookup.jhtml
Data:
0000: 01 81 00 e0 f4 84 00 e0 ..àô„.à
0008: 17 00 00 00 00 00 00 00 ........
0010: aa 03 00 00 ª...







Event Type:Error
Event Source:Backup Exec
Event Category:None
Event ID:34113
Date:1/24/2006
Time:10:22:41 PM
User:N/A
Computer:HDNG1
Description:
Backup Exec Alert: Job Failed
(Server: "HDNG1") (Job: "Copy of Backup 00001") Copy of Backup 00001 -- The job failed with the following error: An unknown error has occurred.


For more information, click the following link:
http://eventlookup.veritas.com/eventlookup/EventLookup.jhtml

YES, WINDOWS DETECTS THE DEVICE FINE.

[Deepali_Badave]

Hello,

Perfrom the repair database of Backup Exec.

http://support.veritas.com/docs/265180

NOTE : If we do not receive your reply within two business days, this post would be marked assumed answered and would be moved to answered questions pool.

[Radu_Radu]

database repair doesn't complete sucessfully

[Deepali_Badave]

Hello,

Are you getting errors while starting the BE services?


NOTE : If we do not receive your reply within two business days, this post would be marked assumed answered and would be moved to answered questions pool.