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error with RAWS installation

Raimar
Level 4

Hello,

a remote push installation of a remote windows agent fails with this error:

 

% install failed with error code -532459699 (a deinstallation of a previos raws faileds - registry cleaned manually and backup exec folders deleted) no be services are running) - a manual installation on the windows server brings shows error: another be agent is already installed - but thats not true

Symantec Backup Exec Remote Agent (TM) 13 Installation Log


10-07-2013,14:48:39 : EnumProcesses Counts: 102
10-07-2013,14:48:39 : Windows Operating System Version: 5.2
10-07-2013,14:48:39 : Checking for .Net Framework 2.0 SP 2.
10-07-2013,14:48:39 : Executing managed _Setup:
10-07-2013,14:48:39 : C:\BEW-7c969dabe5484b5f9fc61413aa504454\VxPushRA\RAWSX64\install\_Setup.exe
10-07-2013,14:48:40 : Loading XML from:
10-07-2013,14:48:40 : C:\BEW-7c969dabe5484b5f9fc61413aa504454\VxPushRA\RAWSX64\install\IFProducts.xml
10-07-2013,14:48:40 : ArgsDataParser::InitDictionary
10-07-2013,14:48:40 : AgentSeqDlgs::RawsDlgSequence
10-07-2013,14:48:40 : Set RAWS Media path: C:\BEW-7c969dabe5484b5f9fc61413aa504454\VxPushRA\RAWSX64\install\media\
10-07-2013,14:48:40 : RawsDlgSequence::CheckInstMode
10-07-2013,14:48:40 : BEOperations::BE_GetInstalledProdCodeVersion()
10-07-2013,14:48:40 : Found Current RAWS AMD64 Product.
10-07-2013,14:48:40 : Equal PIDs.
10-07-2013,14:48:40 : Error version: or 13.0.5204
10-07-2013,14:48:40 : RawsDlgSequence::ValidateCmdLine.
10-07-2013,14:48:40 : BEOperations::BE_GetInstalledProdCodeVersion()
10-07-2013,14:48:40 : Found Current RAWS AMD64 Product.
10-07-2013,14:48:40 : Die Installation ist aufgrund eines unerwarteten Fehlers fehlgeschlagen:Showing a modal dialog box or form when the application is not running in UserInteractive mode is not a valid operation. Specify the ServiceNotification or DefaultDesktopOnly style to display a notification from a service application.
10-07-2013,14:48:40 : at System.Windows.Forms.MessageBox.ShowCore(IWin32Window owner, String text, String caption, MessageBoxButtons buttons, MessageBoxIcon icon, MessageBoxDefaultButton defaultButton, MessageBoxOptions options, Boolean showHelp) at System.Windows.Forms.MessageBox.Show(String text, String caption, MessageBoxButtons buttons, MessageBoxIcon icon) at Symantec.BackupExec.AgentSeqDlgs.RawsDlgSequence.InitSharedData(SharedData pSharedData) at Symantec.IFrameSDK._Setup.ProductSequence.InitSharedData(SharedData data) at a.a(String[] A_0)
10-07-2013,14:48:40 : If this install is being run from a network share, copying the media locally and retrying the install may resolve this issue.
10-07-2013,14:48:40 : ERROR: Installation failed with error -532459699. GetLastError = :0
 

1 ACCEPTED SOLUTION

Accepted Solutions

MaXi_KiNg
Not applicable
Employee Accredited

Hi,

problem is solved now.

I did the following steps:

 

Solution:

-Backup of registry has been made (it has been just exported)

-I copied it on my laptop

-Installed Notepad ++

-Opened his registry on my laptop with Notepad ++

-Searched the following reg key which is as default setted

 

“{B65C7DC6-0E86-449C-B619-57C36DF87C43}“

 

-This reg key and some other reg keys related to that reg key have been found and deleted

-Then searched for the two following reg keys:

 

“Backup Exec Version 2010R3

-----------------

{2E214FDB-1B99-4BF3-BEE4-43B82EB1D6AE} 32 bit RAWS

{56F39DA5-6287-4FD4-BCA4-870F8ABBFBCE} 64 bit RAWS”

 

-These two reg keys above have been also found and deleted, so this explains that actually it doesn’t matter if you have a 32 or 64 bit system installed because both of them have been found

-After these steps, the installation of RAWS went fine.

 

Please mark this as a solution.

Thank you very much.

View solution in original post

8 REPLIES 8

Donald_Eady
Level 6
Employee Accredited

Have you tried doing a local install of the remote agent ??

 

http://www.symantec.com/docs/TECH30491

You may also want to try manually unistalling 

 http://www.symantec.com/docs/TECH67216

and then try reinstalling 

Raimar
Level 4

yes. a local installation brings this error:

"Another version of remote agent for windows server is installed...."

But there is nothing installed

Donald_Eady
Level 6
Employee Accredited

Has there ever been a remote agent installed on that server?? if so you may want to look over the 2nd link that i posted .. be sure that all traces of the remote agent have been removed. 

Raimar
Level 4

Yes - there was an agent installed - all traces has been removed.

same error occurs with remote installation - % install failed with error code -532459699

local installation with this error: "Another version of remote agent for windows server is installed...."

 

all done from this link http://www.symantec.com/docs/TECH67216

what can i do ??

 

Raimar
Level 4

VxLogServer Generated Log Files







Symantec Backup Exec Remote Agent (TM) 13 Installation Log


10-08-2013,16:55:19 : EnumProcesses Counts: 81
10-08-2013,16:55:19 : Windows Operating System Version: 5.2
10-08-2013,16:55:21 : Checking for .Net Framework 2.0 SP 2.
10-08-2013,16:55:21 : Executing managed _Setup:
10-08-2013,16:55:21 : D:\Agents\RAWSX64\install\_Setup.exe
10-08-2013,16:55:22 : Loading XML from:
10-08-2013,16:55:22 : D:\Agents\RAWSX64\install\IFProducts.xml
10-08-2013,16:55:22 : ArgsDataParser::InitDictionary
10-08-2013,16:55:22 : AgentSeqDlgs::RawsDlgSequence
10-08-2013,16:55:22 : Set RAWS Media path: D:\Agents\RAWSX64\install\media\
10-08-2013,16:55:22 : RawsDlgSequence::CheckInstMode
10-08-2013,16:55:22 : BEOperations::BE_GetInstalledProdCodeVersion()
10-08-2013,16:55:22 : Found Current RAWS AMD64 Product.
10-08-2013,16:55:22 : Equal PIDs.
10-08-2013,16:55:22 : Error version: or 13.0.5204
10-08-2013,16:55:22 : BEOperations::BE_GetInstalledProdCodeVersion()
10-08-2013,16:55:22 : Found Current RAWS AMD64 Product.
10-08-2013,16:55:23 : Eine andere Version von Backup Exec Remote Agent for Windows Systems ist auf diesem Computer installiert. Deinstallieren Sie den Remote Agent, bevor Sie mit der Installation fortfahren.
10-08-2013,16:55:23 : Error initializing shared data
10-08-2013,16:55:23 : ERROR: Installation failed with error 1603. GetLastError = :0

Raimar
Level 4

some news ?

pkh
Moderator
Moderator
   VIP    Certified

You might want to log a support case with Symantec so that the technician can help you to uninstall the previous copy of the remote agent.

MaXi_KiNg
Not applicable
Employee Accredited

Hi,

problem is solved now.

I did the following steps:

 

Solution:

-Backup of registry has been made (it has been just exported)

-I copied it on my laptop

-Installed Notepad ++

-Opened his registry on my laptop with Notepad ++

-Searched the following reg key which is as default setted

 

“{B65C7DC6-0E86-449C-B619-57C36DF87C43}“

 

-This reg key and some other reg keys related to that reg key have been found and deleted

-Then searched for the two following reg keys:

 

“Backup Exec Version 2010R3

-----------------

{2E214FDB-1B99-4BF3-BEE4-43B82EB1D6AE} 32 bit RAWS

{56F39DA5-6287-4FD4-BCA4-870F8ABBFBCE} 64 bit RAWS”

 

-These two reg keys above have been also found and deleted, so this explains that actually it doesn’t matter if you have a 32 or 64 bit system installed because both of them have been found

-After these steps, the installation of RAWS went fine.

 

Please mark this as a solution.

Thank you very much.